Title:
IMPLEMENTATION METHOD FOR CALL-BASED AUTHENTICATION SYSTEM, SYSTEM, AND READABLE STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2020/113850
Kind Code:
A1
Abstract:
The present application discloses an implementation method for a call-based authentication system. The method comprises the following steps: acquiring a call-based authentication order on the basis of a call-based authentication management database, and calling a customer, corresponding to the call-based authentication order, at a call-based authentication time corresponding to the call-based authentication order; acquiring a dialogue question corresponding to the call-based authentication order, and while the customer is still on the phone, performing text to speech on the dialogue question and playing a resultant speech to the customer; when voice data corresponding to the dialogue question is received, updating the dialogue question on the basis of the voice data, text content acquired by means of voice recognition, and a dialogue rule; and if the updated dialogue question does not meet a call termination condition, using the updated dialogue question as a dialogue question, and continuing to perform the step of performing, when the customer is still on the phone, text to speech on the dialogue question and playing a resultant speech to the customer. The present application also discloses a call-based authentication system and a readable storage medium. The invention achieves intelligent call-based authentication to improve the service efficiency of call-based authentication.
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Inventors:
YANG HAIJUN (CN)
XU QIAN (CN)
YANG QIANG (CN)
XU QIAN (CN)
YANG QIANG (CN)
Application Number:
PCT/CN2019/078526
Publication Date:
June 11, 2020
Filing Date:
March 18, 2019
Export Citation:
Assignee:
WEBANK CO LTD (CN)
International Classes:
H04M3/493; H04M3/51; G06Q30/06; G10L15/26
Foreign References:
| CN108391020A | 2018-08-10 | |||
| CN107053208A | 2017-08-18 | |||
| CN107507087A | 2017-12-22 | |||
| CN108268591A | 2018-07-10 | |||
| US20180097749A1 | 2018-04-05 |
Attorney, Agent or Firm:
CENFO INTELLECTUAL PROPERTY AGENCY (CN)
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