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Patent Searching and Data


Title:
INFORMATION PROVIDING DEVICE
Document Type and Number:
WIPO Patent Application WO/2019/176010
Kind Code:
A1
Abstract:
This information providing device is provided with: a first information generation unit for generating a first image in which a layout of seats for a plurality of operators is represented in a first magnification ratio, in which the work statuses of the respective operators are roughly represented by a first object group, and in which the respective seats are formed by using the first object group; a second information generation unit that generates a second image in which said layout is represented in a second magnification ratio higher than the first magnification ratio, in which a the work statuses of the respective operators are represented in detail by a second object group, and in which the respective seats are formed by using the second object group; and a display unit that displays the first image and the second image.

Inventors:
OHYANAGI SHINYA
TAKAGI YASUYUKI
ARAI SEIGO
YAMADA AI
Application Number:
PCT/JP2018/009958
Publication Date:
September 19, 2019
Filing Date:
March 14, 2018
Export Citation:
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Assignee:
ADVANCED MEDIA INC (JP)
International Classes:
G06Q10/10
Domestic Patent References:
WO2008050672A12008-05-02
Foreign References:
JP2016119634A2016-06-30
US20020175929A12002-11-28
US20150098561A12015-04-09
Other References:
COMPUTER TELEPHONY, vol. 12, no. 1, 20 December 2008 (2008-12-20), pages 35 - 37
VIEW OF THE CONTACT CENTER MONITOR, 19 August 2016 (2016-08-19), pages 334 - 344
Attorney, Agent or Firm:
WASHIDA, Kimihito (JP)
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