INSURANCE CLAIM SETTLEMENT INTERACTION METHOD, SYSTEM, SERVER AND STORAGE MEDIUM

WIPO Patent Application WO/2018/201974

A1

Provided is an insurance claim settlement interaction method, comprising: receiving a consultation request sent by a client terminal, the consultation request carrying a claim settlement problem; generating a consulting task according to the claim settlement problem, and send the consulting task to a corresponding customer service terminal; establishing a connection between the client terminal and the customer service terminal, so that the client terminal receives a problem reply returned by the customer service terminal and sends the claim settlement information to the customer service terminal according to the problem reply, and that the customer service terminal reviews the claim settlement information; receiving a request for claim settlement submitted by the client terminal, the claim settlement request carrying the claim settlement information that has been reviewed by the customer service terminal; and performing the claim settlement operation on the basis of the reviewed claims settlement information.

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YE MUWANG (CN)
CHEN JINLIANG (CN)
LIN LIHUI (CN)
ZENG YONGLI (CN)
LIU ZEYUAN (CN)

PCT/CN2018/084746

November 08, 2018

April 27, 2018

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PING AN TECH SHENZHEN CO LTD (CN)

G06Q40/08

CN107784593A	2018-03-09
CN106453531A	2017-02-22
CN106600425A	2017-04-26

ADVANCE CHINA IP LAW OFFICE (CN)

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