INTELLIGENT E-MAIL INTERFACE

Title:

INTELLIGENT E-MAIL INTERFACE

Document Type and Number:

WIPO Patent Application WO1998037704

Kind Code:

A3

Abstract:

The invention is an interface device that is either integral or peripheral to equipment that requires monitoring and maintenance. The equipment may be a PBX or ACD, but may also include any type of equipment that requires monitoring and/or maintenance. The interface device converts the output from the equipment to e-mail messages that are sent to the technician at a remote location, and converts e-mail instructions from the technician that are received at the interface device to ASCII terminal keystrokes that the PBX receives and understands. The interface can broadcast multiple error messages to multiple recipients. The interface device allows multiple technicians simultaneous access to the equipment. The interface devices provides enhanced access security to the equipment.

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Inventors:

FRANTZ ROBERT H

Application Number:

PCT/US1998/002321

Publication Date:

October 22, 1998

Filing Date:

February 24, 1998

Export Citation:

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Assignee:

INTERVOICE LP (US)

International Classes:

H04L12/58; H04M3/22; H04M3/51; H04M7/12; H04Q3/62; (IPC1-7): H04Q/

Foreign References:

US5590281A	1996-12-31
US5630060A	1997-05-13
US5530740A	1996-06-25
US5706452A	1998-01-06
US5634005A	1997-05-27
US5627972A	1997-05-06
US5406557A	1995-04-11

Other References: