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Title:
INTELLIGENT INTERACTION METHOD, ELECTRONIC DEVICE, AND STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2019/153522
Kind Code:
A1
Abstract:
The present application provides an intelligent interaction method, an electronic device, and a storage medium. The method comprises: pre-building dialog process templates for different service processes, and training an intention identification and classification model; after receiving a statement input by a user, performing, on the statement, a processing series comprising preprocessing, statement type identification, and sentiment analysis, and identifying an emotion type of the user; identifying an intention of the user on the basis of the processed statement by using the pre-built dialog process templates and the trained intention identification and classification model; and querying a corresponding knowledge base according to the identified user intention, combining a query result with the emotion type of the user to generate a reply, and feeding back the reply to the user. The present application improves the accuracy of an intelligent question answering system, guides, according to input of a user, the user to execute a process dialogue, and actively guides the user to complete an online service process.

Inventors:
SHENG, Huan (10 Layer, T2 Block Alibaba Building,No. 3331 Keyuan Road , Nanshan Distric, Shenzhen Guangdong 0, 518000, CN)
WU, Huanming (10 Layer, T2 Block Alibaba Building,No. 3331 Keyuan Road , Nanshan Distric, Shenzhen Guangdong 0, 518000, CN)
SHAO, Cheng (10 Layer, T2 Block Alibaba Building,No. 3331 Keyuan Road , Nanshan Distric, Shenzhen Guangdong 0, 518000, CN)
LAN, Chao (10 Layer, T2 Block Alibaba Building,No. 3331 Keyuan Road , Nanshan Distric, Shenzhen Guangdong 0, 518000, CN)
LI, Fayuan (10 Layer, T2 Block Alibaba Building,No. 3331 Keyuan Road , Nanshan Distric, Shenzhen Guangdong 0, 518000, CN)
Application Number:
CN2018/084407
Publication Date:
August 15, 2019
Filing Date:
April 25, 2018
Export Citation:
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Assignee:
WELAB INFORMATION TECHNOLOGY (SHENZHEN) LIMITED (10 Layer, T2 Block Alibaba Building,No. 3331 Keyuan Road , Nanshan Distric, Shenzhen Guangdong 0, 518000, CN)
International Classes:
G06F17/30
Foreign References:
CN106649694A2017-05-10
CN107562816A2018-01-09
CN106296243A2017-01-04
CN106326984A2017-01-11
Attorney, Agent or Firm:
SHENZHEN WORLD INTELLECTUAL PROPERTY AGENCY (GENERAL PARTNERSHIP) (YU Zhiguang, Room 1528-1530 Zhonghao Building, No. 10 of Bagua Fourth Road,Yuanling Street, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
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