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Title:
INTENT AND CONTEXT-AWARE DIALOGUE BASED VIRTUAL ASSISTANCE
Document Type and Number:
WIPO Patent Application WO/2020/062006
Kind Code:
A1
Abstract:
In some examples, with respect to intent and context-aware dialogue based virtual assistance, an intent of an inquiry may be determined using an intent classification model. A determination may be made as to whether the determined intent matches a pre-specified intent of a plurality of pre-specified intents. Based on a determination that the determined intent does not match the pre-specified intent, a question related to the inquiry may be generated. Another intent of the inquiry may be determined by analyzing a response to the question using the intent classification model. A determination may be made as to whether the determined other intent matches another pre-specified intent of the plurality of pre-specified intents. Based on a determination that the determined other intent does not match the other pre-specified intent, a deep learning model may be utilized to predict a response to the inquiry.

Inventors:
WANG JIN (CN)
HUANG HAO (CN)
LI TING-KUN (CN)
WEN NAI-LONG (CN)
CUI ZHEN (CN)
BARON DAVID (US)
Application Number:
PCT/CN2018/108261
Publication Date:
April 02, 2020
Filing Date:
September 28, 2018
Export Citation:
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Assignee:
ENTIT SOFTWARE LLC (US)
WANG JIN (CN)
HUANG HAO (CN)
LI TING KUN (CN)
WEN NAI LONG (CN)
CUI ZHEN (CN)
BARON DAVID (US)
International Classes:
G06F16/63
Domestic Patent References:
WO2018149326A12018-08-23
Foreign References:
CN108009287A2018-05-08
CN107301213A2017-10-27
US20180101533A12018-04-12
Attorney, Agent or Firm:
DEQI INTELLECTUAL PROPERTY LAW CORPORATION (CN)
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