Title:
INTERACTIVE COUNSELING CHATBOT DEVICE AND METHOD FOR HIERARCHICALLY UNDERSTANDING USER'S EXPRESSION AND GENERATING ANSWER
Document Type and Number:
WIPO Patent Application WO/2019/168253
Kind Code:
A1
Abstract:
The present invention relates to a method for, when a user device utters a query through a communication system, systematically responding to the query by a chatbot device having a dialog system built therein. A process of the present invention comprises: (a) extracting, from an input text, an entity which is fit for the purpose of a dialog; (b) generating a feature vector necessary for machine learning by using the extracted entity; and (c) extracting a query intention, a dialog subject, and a query situation, which are hierarchically configured, by using the generated feature vector so as to perform query understanding. Further, the process comprises (d) finding an answer suitable for hierarchical elements of the query intention, the dialog subject, and the query situation and generating the answer. In this way, the present invention enables hierarchical understanding of a user's expression and generation of an accurate answer.
Inventors:
KIM HYUN MIN (KR)
KIM HYUN TAE (KR)
KWON WOO YOUNG (KR)
KIM HYUN TAE (KR)
KWON WOO YOUNG (KR)
Application Number:
PCT/KR2018/014579
Publication Date:
September 06, 2019
Filing Date:
November 26, 2018
Export Citation:
Assignee:
WISENUT INC (KR)
International Classes:
G06Q50/30; G10L15/22; G16H80/00
Foreign References:
| KR20120109943A | 2012-10-09 | |||
| KR20140123369A | 2014-10-22 | |||
| KR20170043955A | 2017-04-24 |
Other References:
KIM, GYEONG SEON: "Artificial Intelligence Based Language Processing Technology - Focused on the Natural Language Conversation Interface", NEW NATIONAL LANGUAGE LIFE, vol. 27, 2017, pages 9 - 37
JEONG, MYEONG JIN: "Handling More than 90% of Customer Needs for Medical Staff ยท Medical Schedule etc. Financial News", MEDICAL JOURNALIST JEONG, MYEONG JIN'S STETHOSCOPE] MOBILE AI COUNSELING SERVICE ''CHATBOT, 18 January 2018 (2018-01-18)
JEONG, MYEONG JIN: "Handling More than 90% of Customer Needs for Medical Staff ยท Medical Schedule etc. Financial News", MEDICAL JOURNALIST JEONG, MYEONG JIN'S STETHOSCOPE] MOBILE AI COUNSELING SERVICE ''CHATBOT, 18 January 2018 (2018-01-18)
Attorney, Agent or Firm:
LIM & JEONG PATENT LAW FIRM (KR)
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