Title:
INTERNET PROTOCOL CALL CENTER AND METHOD FOR REALIZING A CALL BUSINESS
Document Type and Number:
WIPO Patent Application WO/2009/067932
Kind Code:
A1
Abstract:
An internet protocol call center and a method for realizing a call business, the
call center based on the internet protocol has at least one software automatic
call distribution (101), at least one computer telephony integration platform
(102), at least one interaction voice response/media server (103), at least
one agent (104) and at least one business control application server (105). The
computer telephony integration platform (102) is respectively connected with
the software automatic call distribution (101), the interaction voice response/media
server (103) and the agent (104) through the interfaces. The software automatic
call distribution (101) is respectively connected with the interaction voice
response/media server (103) and the agent (104) through the interfaces. The
call center that based on the internet protocol and the call business are provided
by the embodiment of the invention.
Inventors:
SU YU (CN)
CHEN JIE (CN)
CHEN JIE (CN)
Application Number:
PCT/CN2008/073049
Publication Date:
June 04, 2009
Filing Date:
November 13, 2008
Export Citation:
Assignee:
HUAWEI TECH CO LTD (CN)
CHINA TELECOM CORP LTD SHANGHA (CN)
CHINA TELECOM SHANGHAI IDEAL I (CN)
CHANNELSOFT BEIJING TECHNOLOGY (CN)
SU YU (CN)
CHEN JIE (CN)
CHINA TELECOM CORP LTD SHANGHA (CN)
CHINA TELECOM SHANGHAI IDEAL I (CN)
CHANNELSOFT BEIJING TECHNOLOGY (CN)
SU YU (CN)
CHEN JIE (CN)
International Classes:
H04L29/06
Foreign References:
| CN101222549A | 2008-07-16 | |||
| CN1428982A | 2003-07-09 | |||
| JP2005252845A | 2005-09-15 | |||
| US20060198363A1 | 2006-09-07 |
Attorney, Agent or Firm:
BEIJING TINGLI PATENT AGENCY (805 806 Jinyu Mansion No.129,Xuanwumen Xidajie, Xicheng, Beijing 1, CN)
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