Title:
METHOD AND APPARATUS FOR COLLECTING VOC
Document Type and Number:
WIPO Patent Application WO/2017/099473
Kind Code:
A1
Abstract:
The present disclosure relates to a technology for a sensor network, machine to machine (M2M), machine type communication (MTC), and Internet of things (IoT). The present disclosure may be used for intelligent services (smart home, smart building, smart city, smart car or connected car, healthcare, digital education, retail, security and safety-related service, and the like) on the basis of the technology. The present invention provides a method for collecting voice of customer (VoC) by a server, comprising: receiving information on a user from a user terminal; receiving sensing information related to the user; generating a VoC item for performing a service satisfaction survey for a specific location, on the basis of the information on the user and the sensing information; providing the generated VoC item to the user terminal; and receiving a user response to the VoC item from the user terminal.
Inventors:
RYU JONG-YOUB (KR)
KANG JAE-EUN (KR)
KWAK BYEONG-HOON (KR)
KIM JAE-HONG (KR)
MOON KYOUNG-JIN (KR)
LEE CHANG-HYUN (KR)
KANG JAE-EUN (KR)
KWAK BYEONG-HOON (KR)
KIM JAE-HONG (KR)
MOON KYOUNG-JIN (KR)
LEE CHANG-HYUN (KR)
Application Number:
PCT/KR2016/014313
Publication Date:
June 15, 2017
Filing Date:
December 07, 2016
Export Citation:
Assignee:
SAMSUNG ELECTRONICS CO LTD (KR)
International Classes:
G06Q10/00; G06Q50/00; G06Q50/10; G06Q50/30; H04W4/02; H04W4/021; H04W4/029
Foreign References:
| KR20140123195A | 2014-10-22 | |||
| JP2002373222A | 2002-12-26 | |||
| JP2013210917A | 2013-10-10 | |||
| KR20150082753A | 2015-07-16 | |||
| JP2003030376A | 2003-01-31 |
Attorney, Agent or Firm:
LEE, Keon-Joo et al. (KR)
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