Title:
METHOD, APPARATUS AND DEVICE FOR PROVIDING SERVICE BY AGENT, AND COMPUTER-READABLE STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2019/041825
Kind Code:
A1
Abstract:
Provided are a method, apparatus and device for providing a service by an agent, and a computer-readable storage medium. The method comprises: acquiring a demand of a customer, wherein the demand comprises identification information about the customer; acquiring a service request of the customer, wherein the service request is used for requesting a service of an agent; determining, according to the identification information about the customer, whether there is a first agent that has provided a service for the customer; if so, determining whether the first agent is online; if the first agent is online, transiting the customer to the first agent so as to enable the first agent to provide a service for the customer; and if the first agent is not online, deploying a second agent corresponding to the demand of the customer so as to enable the second agent to provide a service for the customer.
Inventors:
SHI DAMAO (CN)
Application Number:
PCT/CN2018/083148
Publication Date:
March 07, 2019
Filing Date:
April 16, 2018
Export Citation:
Assignee:
PING AN TECH SHENZHEN CO LTD (CN)
International Classes:
H04M3/51; H04M3/523
Foreign References:
| CN102546988A | 2012-07-04 | |||
| CN104243730A | 2014-12-24 | |||
| CN102546980A | 2012-07-04 | |||
| CN1509563A | 2004-06-30 | |||
| KR100737143B1 | 2007-07-06 | |||
| CN107800899A | 2018-03-13 |
Attorney, Agent or Firm:
SHENZHEN TALENT PATENT SERVICE (CN)
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