METHOD AND APPARATUS FOR PROCESSING VOICE INFORMATION

Title:

METHOD AND APPARATUS FOR PROCESSING VOICE INFORMATION

Document Type and Number:

WIPO Patent Application WO/2016/091110

Kind Code:

A1

Abstract:

A method and an apparatus for processing voice information are provided by the present application. The method comprises: obtaining the voice data of a user; performing an emotion analysis on the voice data to determine the priority of the voice data; and connecting the user to a corresponding service channel according to the priority of the voice data. The present application can improve the service quality of IVR.

More Like This:

WO/2002/033945	METHOD FOR ACCESSING PERSONAL TELEPHONE REGISTERS FROM DIFFERENT LOCATIONS
JP2007179573	ALIGHTING RESERVATION METHOD BY MOBILE TERMINAL
WO/2001/052503	METHODS AND APPARATUS FOR FORWARDING AUDIO CONTENT USING AN AUDIO WEB RETRIEVAL TELEPHONE SYSTEM

Inventors:

LING QING (CN)

Application Number:

PCT/CN2015/096241

Publication Date:

June 16, 2016

Filing Date:

December 03, 2015

Export Citation:

Click for automatic bibliography generation Help

Assignee:

ALIBABA GROUP HOLDING LTD (CN)
LING QING (CN)

International Classes:

H04M3/493; H04M3/527

Domestic Patent References:

WO2003073417A2

2003-09-04

Foreign References:

CN101662549A	2010-03-03
CN101997996A	2011-03-30
CN103413113A	2013-11-27
CN102082879A	2011-06-01

Other References: