Title:
THE METHOD AND DEVICE FOR DETERMINING THE INNER USER OF THE CALLING CENTER SYSTEM
Document Type and Number:
WIPO Patent Application WO/2008/034390
Kind Code:
A1
Abstract:
The method and device for determining the inner user of the calling center use
the information service provided by the existing network. When the inner user
fails to connect with the outer user, the calling center sends the calling information
to the outer user. So the outer user can obtain the identity information of the
inner user exactly. The successful call rate can be improved, so the interest
of the outer user and the organization can be guaranteed.
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Inventors:
YU ZHOU (CN)
CHEN KEPING (CN)
LUAN YUANHUA (CN)
YING KAIHUAI (CN)
CHEN KEPING (CN)
LUAN YUANHUA (CN)
YING KAIHUAI (CN)
Application Number:
PCT/CN2007/070723
Publication Date:
March 27, 2008
Filing Date:
September 18, 2007
Export Citation:
Assignee:
HUAWEI TECH CO LTD (CN)
YU ZHOU (CN)
CHEN KEPING (CN)
LUAN YUANHUA (CN)
YING KAIHUAI (CN)
YU ZHOU (CN)
CHEN KEPING (CN)
LUAN YUANHUA (CN)
YING KAIHUAI (CN)
International Classes:
H04M3/42; H04M1/56; H04M15/06; H04Q3/00
Foreign References:
| US6542591B1 | 2003-04-01 | |||
| CN1825870A | 2006-08-30 | |||
| US6707897B2 | 2004-03-16 | |||
| JP2000236394A | 2000-08-29 | |||
| CN1960414A | 2007-05-09 |
Attorney, Agent or Firm:
BEIJING CATALY IP ATTORNEY AT LAW (Room 902 Sidaokou Road 11#, Haidian District, Beijing 1, CN)
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