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Title:
METHOD, DEVICE AND STORAGE MEDIUM FOR SYNCHRONOUSLY ACQUIRING INTELLIGENT TERMINAL INFORMATION BY SPEECH CUSTOMER SERVICE
Document Type and Number:
WIPO Patent Application WO/2016/177063
Kind Code:
A1
Abstract:
A method, a device and a storage medium for synchronously acquiring intelligent terminal information by speech customer service are disclosed by the present invention. The method comprises: detecting whether the called number inputted into an intelligent terminal by a user is a hotline number of the speech customer service; when detecting that the called number is the hotline number of the speech customer service, acquiring device information of the intelligent terminal; according to the hotline number of the speech customer service, transmitting the device information of the intelligent terminal to the speech customer service platform corresponding to the hotline number, and instructing a speech customer service platform to transmit the device information to a answering customer service accessed by a mobile communication number and display the device information.

Inventors:
YANG, Yang (ZTE Plaza, Keji Road South Hi-Tech Industrial Park, Nansha, Shenzhen Guangdong 7, 518057, CN)
Application Number:
CN2016/075478
Publication Date:
November 10, 2016
Filing Date:
March 03, 2016
Export Citation:
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Assignee:
ZTE CORPORATION (ZTE Plaza, Keji Road South Hi-Tech Industrial Park, Nansha, Shenzhen Guangdong 7, 518057, CN)
International Classes:
H04M3/42; H04L29/06
Foreign References:
CN1302167A2001-07-04
CN1794647A2006-06-28
CN1619559A2005-05-25
US20120005177A12012-01-05
US6601190B12003-07-29
Attorney, Agent or Firm:
CHINA PAT INTELLECTUAL PROPERTY OFFICE (2nd Floor, Zhongguancun Intellectual Property Building Block B, No.21 Haidian South Road, Haidian, Beijing 0, 100080, CN)
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