METHOD, DEVICE AND SYSTEM FOR COMMUNICATING WITH CALL CENTER

Title:

METHOD, DEVICE AND SYSTEM FOR COMMUNICATING WITH CALL CENTER

Document Type and Number:

WIPO Patent Application WO/2017/215568

Kind Code:

A1

Abstract:

The invention provides a method, device and system for communicating with a call center. An audio and video client receives, through a network session connection, a voice menu in first hierarchy sent by the call center, searches a first visualized menu corresponding to the voice menu in first hierarchy according to a correspondence between the visualized menu and the voice menu of the call center, and displays the first visualized menu. Hence, a user can communicate with the call center by directly operating the first visualized menu; and in the whole communication process, the user can communicate with the call center by visually operating the menu provided by the call center instead of receiving and operating the voice menu, thus facilitating the operation of the user.

Inventors:

LIN YUZHANG (CN)
QIU LING (CN)
LU KUN (CN)
JIN XIN (CN)
LIU HAO (CN)
YAN XIANQING (CN)
LI FENG (CN)
ZUO XIAOXIANG (CN)

Application Number:

PCT/CN2017/087954

Publication Date:

December 21, 2017

Filing Date:

June 12, 2017

Export Citation:

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Assignee:

TENCENT TECH SHENZHEN CO LTD (CN)

International Classes:

H04M3/51; H04L29/12

Foreign References:

CN105933555A	2016-09-07
CN103002166A	2013-03-27
CN103428377A	2013-12-04
CN103118206A	2013-05-22
CN104202342A	2014-12-10
CN103250402A	2013-08-14
CN103139404A	2013-06-05
CN105530351A	2016-04-27
CN104010097A	2014-08-27

Other References: