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Title:
METHOD, DEVICE, AND TERMINAL FOR PROCESSING VOICE INFORMATION OF FOLLOW-UP CALL, AND STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2018/149081
Kind Code:
A1
Abstract:
A method for processing voice information of a follow-up call, comprising: acquiring a follow-up question; performing detection on a voice playback instruction of the follow-up question; upon detection of a voice playback instruction of the follow-up question, extracting numbers corresponding to question segment portions of the follow-up question, the question segment portions comprising a yet-determined information portion and a fixed information portion; identifying, according to the numbers, the question segment portions of the follow-up question; and playing voice data according to the identified question segment portions, wherein if a question segment portion is identified as a fixed information portion, then a recorded voice file corresponding to said fixed information portion is retrieved, the voice data is played according to the retrieved recorded voice file, and the played voice data is added to an established call line with a client terminal.

Inventors:
HE, Xuetao (Ping An Building, No.3 Bagua.Road Bagualing, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
GUAN, Min (Ping An Building, No.3 Bagua.Road Bagualing, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
ZENG, Xun (Ping An Building, No.3 Bagua.Road Bagualing, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
PENG, Yuanshan (Ping An Building, No.3 Bagua.Road Bagualing, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
Application Number:
CN2017/090567
Publication Date:
August 23, 2018
Filing Date:
June 28, 2017
Export Citation:
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Assignee:
PING AN TECHNOLOGY(SHENZHEN)CO.,LTD. (Ping An Building, No.3 Bagua.Road Bagualing, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
International Classes:
H04M3/527; H04M3/42
Foreign References:
CN105376432A2016-03-02
CN1547190A2004-11-17
CN106303102A2017-01-04
CN101656928A2010-02-24
CN101242452A2008-08-13
US20130253970A12013-09-26
Attorney, Agent or Firm:
ADVANCE CHINA IP LAW OFFICE (Room 3901, No. 85 Huacheng Avenue Tianhe Distric, Guangzhou Guangdong 3, 510623, CN)
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