Title:
METHOD AND SYSTEM FOR MAKING CALL ON THE BASIS OF ORDER
Document Type and Number:
WIPO Patent Application WO/2021/135317
Kind Code:
A1
Abstract:
A method and system for making a call on the basis of an order. The method comprises the following steps: scanning an order number to acquire and store an order address and a phone number corresponding to an order, and automatically dialing the phone number on the basis of a delivery policy of the order (S1); automatically connecting the call and recognizing, by means of a machine, speech information of a consignee corresponding to the phone number, and starting a machine conversation (S2); extracting a keyword of the speech information, extracting a piece of reply speech from a reply word stock corresponding to the keyword, and sending the reply speech to the consignee (S3); and when the reply speech cannot be extracted from the reply word stock, and the consignee cannot be replied to, converting the machine conversation into a manual conversation (S4). By means of firstly performing phone communication between a machine and a consignee, during a delivery process of a deliveryman, the delivery efficiency can be significantly improved, and the delivery time of the deliveryman can be reduced; and directly making a call by means of an order improves the success rate of one delivery instance, the risk of personal information leakage of the consignee is reduced, and the professional service level of the deliveryman is improved.
Inventors:
QIU HUIHUI (CN)
NI HEQIANG (CN)
LI BIN (CN)
BAI YUN (CN)
LI BAOJUN (CN)
NI HEQIANG (CN)
LI BIN (CN)
BAI YUN (CN)
LI BAOJUN (CN)
Application Number:
PCT/CN2020/111942
Publication Date:
July 08, 2021
Filing Date:
August 28, 2020
Export Citation:
Assignee:
SUNING CLOUD COMPUTING CO LTD (CN)
International Classes:
G06Q10/08
Foreign References:
| CN111178807A | 2020-05-19 | |||
| CN109934540A | 2019-06-25 | |||
| CN106470258A | 2017-03-01 | |||
| CN109623831A | 2019-04-16 | |||
| CN108128531A | 2018-06-08 | |||
| US20120131024A1 | 2012-05-24 |
Attorney, Agent or Firm:
BEIJING LAWSING IP FIRM (CN)
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