Title:
METHODS AND SYSTEMS FOR EVALUATION OF BUSINESS PERFORMANCE
Document Type and Number:
WIPO Patent Application WO2004034188
Kind Code:
B1
Abstract:
Methods and systems for evaluation of business performance are provided. All actionable activities (2) of a business are divided into a plurality of business aspects (4, 5, 6). A plurality of aggregate measures (10, 11, 12) is then established for each business aspect. Each of the aggregate measures comprises a set of related actionable activities for a respective business aspect. A plurality of prime measures (12-23) is established for each aggregate measure. Each of the prime measures quantifies one or more actionable activities from the set of related actionable activities. A value of at least one of the prime measures may be calculated to provide an indication of business performance. In addition, the value of each aggregate measure may be calculated by multiplying the values of each of the prime measures for that aggregate measure together to provide an indication of business performance. Multiplying the values of the aggregate measures together provides an indication of overall business performance.
Inventors:
SMITH MICHAEL W (US)
APFEL AUDREY (US)
BERGSTROM KEN (US)
APFEL AUDREY (US)
BERGSTROM KEN (US)
Application Number:
PCT/US2003/031198
Publication Date:
August 26, 2004
Filing Date:
October 03, 2003
Export Citation:
Assignee:
GARTNER INC (US)
SMITH MICHAEL W (US)
APFEL AUDREY (US)
BERGSTROM KEN (US)
SMITH MICHAEL W (US)
APFEL AUDREY (US)
BERGSTROM KEN (US)
International Classes:
G06Q10/00; (IPC1-7): G06F17/60
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