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Title:
PRIORITY-BASED CUSTOMER FOLLOW-UP METHOD AND SYSTEM, ELECTRONIC APPARATUS AND READABLE STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2019/024236
Kind Code:
A1
Abstract:
A priority-based customer follow-up method and system, an electronic apparatus and a readable storage medium. The method comprises: acquiring an appointed communication time point, an appointed communication duration and a customer type of each customer to be communicated with (S10); calculating a time difference between the appointed communication time point of each customer to be communicated with and the current time, and according to the calculated time difference, the appointed communication duration and the customer type, determining, according to a pre-set rule, a communication priority of each customer to be communicated with (S20); and displaying each customer to be communicated with according to the descending order of communication priorities (S30), so that a user prioritizes a customer to be communicated with with a higher priority. By means of the method, a user prioritizes a customer to be communicated with with a higher priority, thereby improving the efficiency of remote service marketing.

Inventors:
YAN, Xiangtao (WU Dongqin, Ping An Building Bagua 3rd Road,Bagualing, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
Application Number:
CN2017/105029
Publication Date:
February 07, 2019
Filing Date:
September 30, 2017
Export Citation:
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Assignee:
PING AN TECHNOLOGY (SHENZHEN) CO., LTD. (WU Dongqin, Ping An Building Bagua 3rd Road,Bagualing, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
International Classes:
G06Q10/02
Foreign References:
CN106341560A2017-01-18
CN102739281A2012-10-17
CN105847608A2016-08-10
US20160070594A12016-03-10
Attorney, Agent or Firm:
SHENZHEN WORLD INTELLECTUAL PROPERTY AGENCY (GENERAL PARTNERSHIP) (YU Zhiguang / Room 1528-1530, Zhonghao Building No.10 of Bagua Fourth Road,Yuanling Street, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
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