QUALITY CONTROL FOR LOAN PROCESSING - HOUSEHOLD INTERNATIONAL INC

Title:

QUALITY CONTROL FOR LOAN PROCESSING

Document Type and Number:

WIPO Patent Application WO2004051399

Kind Code:

A3

Abstract:

A method of quality control for loan processing employing a quality assurance shopper (10). The shopper is flagged in the loan processing system so that the shopper advances through the loan application and decision process without adversely affecting the individual's credit history or real property. A credit bureau (14) is fabricated for the quality assurance shopper in the loan processing system based on a pre-determined test scenario (12) and an existing customer's credit information. To facilitate the loan decision process, the shopper's real estate information is requested from a service company (24). Fabricated property information for the quality assurance shopper is returned to the lender. The loan is funded and the shopper evaluates the lender's business practices, customer service, and regulatory compliance.

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Inventors:

JOHNSTON MARY B
MOORSHEAD KATHRYN
MATASEK STEVE
FOSTER CHRISTINE

Application Number:

PCT/US2003/032135

Publication Date:

September 16, 2004

Filing Date:

October 10, 2003

Export Citation:

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Assignee:

HOUSEHOLD INTERNATIONAL INC (US)

International Classes:

G06Q40/00; (IPC1-7): G06F17/60

Foreign References:

US5797133A	1998-08-18
US5870721A	1999-02-09
US6587841B1	2003-07-01

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