QUEUING METHOD AND DEVICE, AND SYSTEM, CLIENT, AND SERVER

WIPO Patent Application WO/2021/103631

A1

A queuing method and device, and a system, a client, and a server, capable of providing an accurate, valuable and highly targeted queuing service for a bank customer. By prompting waiting time and handling time to the customer, the customer can reasonably plan time, number ticket resources are saved, and bank service efficiency and quality are improved. The queuing method comprises: a queuing machine obtains customer information, and identifies and extracts customer effective queuing data (S100); the queuing machine performs data cleaning according to the customer effective queuing data, and groups and ranks the customer effective queuing data (S102); the queuing machine performs data processing according to the grouped and ranked data, and calculates time required for ending each service handling (S104); and the queuing machine prompts handling time consumption and a predicted waiting duration before number taking according to the time required for ending the service handling, and notifies the customer after number taking (S106).

GENG SHIDING (CN)
TANG HONG (CN)
ZHANG JINGTAO (CN)
DENG XIAOFEI (CN)
SUN XINZHONG (CN)
JIAO RENQUAN (CN)

PCT/CN2020/106182

June 03, 2021

July 31, 2020

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NANJING AOTO ELECTRONICS CO LTD (CN)

G07C11/00

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NANJING JIUZHI INTELLECTUAL PROPERTY FIRM (GENERAL PARTNERSHIP) (CN)

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