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Patent Searching and Data


Title:
RESPONSE DATA COLLECTION SYSTEM, CUSTOMER RESPONSE SYSTEM AND PROGRAM
Document Type and Number:
WIPO Patent Application WO/2017/183524
Kind Code:
A1
Abstract:
This response data collection system is provided with: a customer information acquisition unit which acquires customer information, which is information about a customer to whom a customer response device can respond; a presentation control unit which presents customer information to an operator; a response information acquisition unit which acquires response information indicating the response content, determined by the operator, with which the customer response device should respond to the customer; a response determination information acquisition unit which acquires determination information indicating the information used by the operator to determine the response content; and a recording control unit which associates and records the response information and the determination information.

Inventors:
SON MASAYOSHI (JP)
TSUTSUI TAKASHI (JP)
TOMONAGA KOSUKE (JP)
OURA KIYOSHI (JP)
Application Number:
PCT/JP2017/014874
Publication Date:
October 26, 2017
Filing Date:
April 11, 2017
Export Citation:
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Assignee:
COCORO SB CORP (JP)
International Classes:
G10L13/00; G06Q30/00; G10L15/00; G10L15/10; G10L15/22; G10L25/63
Foreign References:
JP2007286376A2007-11-01
JP2007286302A2007-11-01
JP2011087005A2011-04-28
JP2011009902A2011-01-13
Other References:
See also references of EP 3435313A4
Attorney, Agent or Firm:
RYUKA IP LAW FIRM (JP)
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