Title:
RPA-BASED CUSTOMER REQUIREMENT OBTAINING AND QUERYING METHOD UNDER LARGE-SCALE CUSTOMIZATION
Document Type and Number:
WIPO Patent Application WO/2021/238045
Kind Code:
A1
Abstract:
A RPA-based customer requirement obtaining and querying method under large-scale customization, relating to the technical field of information processing. The requirement obtaining method comprises: a RPA management platform deploys RPA robots that perform different obtaining processes for different requirement processes, and the RPA robots are linked to the RPA management platform (101); a customer sends a request of submitting requirements to the RPA management platform, and the RPA management platform automatically accepts the request submitted by the customer and determines the time and number of calling the RPA robots on the basis of the priority and information quantity of the submitted request (102); tasks required to be performed for the request are assigned to one or more RPA robots at the calling time (103); after the RPA robots are called, a workflow is performed to acquire corresponding customer requirement information, and the requirement information is sent back to the RPA management platform (104); and the RPA management platform stores the obtained customer requirement information into a database (105). According to the method, the RPA robots are controlled by the RPA management platform, one or more RPA robots can be called to automatically obtain customer requirements at the same time, and the database can be established to facilitate quick query of data.
Inventors:
ZHANG YAN (CN)
GUO JINGLONG (CN)
HUANG QING (CN)
XIE HAOFEI (CN)
GUO JINGLONG (CN)
HUANG QING (CN)
XIE HAOFEI (CN)
Application Number:
PCT/CN2020/124017
Publication Date:
December 02, 2021
Filing Date:
October 27, 2020
Export Citation:
Assignee:
UNIV CHONGQING POSTS & TELECOM (CN)
International Classes:
G06F16/33
Foreign References:
| CN111680124A | 2020-09-18 | |||
| CN106777135A | 2017-05-31 | |||
| CN109740920A | 2019-05-10 | |||
| CN107315772A | 2017-11-03 | |||
| CN109636504A | 2019-04-16 | |||
| US20200065334A1 | 2020-02-27 |
Attorney, Agent or Firm:
TIDYTEND INTELLECTUAL PROPERTY LAW FIRM (CN)
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