Title:
SALES SUPPORT COMPUTER PROGRAM, SALES SUPPORT APPLICATION PROGRAM, SALES SUPPORT SYSTEM, AND CONTROL METHOD THEREFOR
Document Type and Number:
WIPO Patent Application WO/2017/030120
Kind Code:
A1
Abstract:
In order to enable real-time detection of whether or not there is any client that is having difficulty operating a client device, thereby providing a prompt and sufficient follow-up action to a client in need of immediate help, a sales support computer program according to the present disclosure causes a computer to function as: an information collection unit for collecting, via a network, information about histories of operations of client devices by clients; a state analysis unit for analyzing at an appropriate time the states of the client devices operated by the clients on the basis of the operation histories; and a follow-up necessity determination unit for determining at an appropriate time whether or not an immediate follow-up action for a client is necessary on the basis of the operation states.
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Inventors:
IHARA SHINGO (JP)
Application Number:
PCT/JP2016/073910
Publication Date:
February 23, 2017
Filing Date:
August 16, 2016
Export Citation:
Assignee:
RECRUIT HOLDINGS CO LTD (JP)
International Classes:
G06Q10/06
Domestic Patent References:
| WO2009107356A1 | 2009-09-03 |
Foreign References:
| JP2004030125A | 2004-01-29 | |||
| JP2008181415A | 2008-08-07 | |||
| JP2005275553A | 2005-10-06 | |||
| JPH08310757A | 1996-11-26 | |||
| JPH10154057A | 1998-06-09 | |||
| JPH10111986A | 1998-04-28 |
Other References:
See also references of EP 3340134A4
Attorney, Agent or Firm:
INABA, Yoshiyuki et al. (JP)
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