Title:
SECURE PROCESSING OF CONFIDENTIAL INFORMATION ON A NETWORK
Document Type and Number:
WIPO Patent Application WO/2013/043943
Kind Code:
A3
Abstract:
A system, method, and apparatus for processing confidential information. In one embodiment, the method includes: receiving confidential information on an incoming line coupled to the call center server; intercepting a DTMF tone portion of the confidential information at an encoder located between the incoming line and an agent at the remote client; and processing the DTMF tone at approximately the same time for two separate data paths, wherein a first path contains encoded confidential information for a call server, and a second path contains no confidential information for the agent.
Inventors:
CLARK JONATHAN (US)
Application Number:
PCT/US2012/056441
Publication Date:
June 06, 2013
Filing Date:
September 21, 2012
Export Citation:
Assignee:
CLARK JONATHAN (US)
International Classes:
H04W12/12; H04K1/02
Domestic Patent References:
| WO2008036914A2 | 2008-03-27 |
Foreign References:
| US5506889A | 1996-04-09 | |||
| JP4473936B2 | 2010-06-02 | |||
| US5818930A | 1998-10-06 | |||
| EP1994730A2 | 2008-11-26 |
Other References:
See also references of EP 2759159A4
Attorney, Agent or Firm:
NOVAK, Christopher (San Jose, California, US)
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