Title:
SERVICE PORT EXPLORER
Document Type and Number:
WIPO Patent Application WO/2013/160774
Kind Code:
A3
Abstract:
Customer data is received via a secure communication tunnel connection by a device from one or more customer systems, the device and systems both physically located within a customer facility. Key performance indicator (KPI) data associated with the customer systems is generated by a processing unit of the device from the received customer data and displayed in a format appropriate to the received data and the generated KPI data, via selection and application of one or more automated service tools from a plurality of tools each sharing a common architecture infrastructure. The generated KPI data is visually displayed in a graphical user interface dashboard report to a service expert in a reporting format that is readily indicative of a resolution of a performance problem of the customer system to the service expert. In some examples the KPI reporting is transformative of the underlying received data, thereby maintaining confidentiality.
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Inventors:
MAST TIMOTHY ANDREW (US)
STARR KEVIN DALE (US)
OVERLY DANIEL JOSEPH (US)
STARR KEVIN DALE (US)
OVERLY DANIEL JOSEPH (US)
Application Number:
PCT/IB2013/001399
Publication Date:
January 16, 2014
Filing Date:
April 23, 2013
Export Citation:
Assignee:
ABB TECHNOLOGY AG (CH)
International Classes:
G05B19/4065; H04L12/24; G05B23/02; G06F11/34; G06Q10/06; H04L12/26
Domestic Patent References:
WO2008157503A1 | 2008-12-24 | |||
WO2003060779A1 | 2003-07-24 | |||
WO2008107020A1 | 2008-09-12 |
Foreign References:
US20090240366A1 | 2009-09-24 |
Attorney, Agent or Firm:
POSTIGLIONE, Ferruccio et al. (Via L. Muratori 13/b, Milan, IT)
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