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Title:
STORE MANAGEMENT SYSTEM
Document Type and Number:
WIPO Patent Application WO/2018/174287
Kind Code:
A1
Abstract:
Provided is a store management system which determines the situation of a customer from the content of a conversation and gives an operation order to the staff of a store. This store management system is provided with: a robot for performing an operation according to an order signal; an information acquisition unit for acquiring conversation scenario information for a customer visiting a restaurant to have a conversation with the robot; a conversation control unit for carrying on a conversation with the customer on the basis of the conversation scenario information acquired by the information acquisition unit; a staying state determination unit for determining a staying state of the customer in the restaurant on the basis of the content of the conversation with the customer; and an operation ordering unit for ordering an operation to the staff of the restaurant according to the staying state of the customer determined by the staying state determination unit.

Inventors:
SHIBATA YUSUKE (JP)
OUCHI TOMOHIKO (JP)
OGAWA KOHEI (JP)
YOSHIKAWA YUICHIRO (JP)
ISHIGURO HIROSHI (JP)
Application Number:
PCT/JP2018/011912
Publication Date:
September 27, 2018
Filing Date:
March 23, 2018
Export Citation:
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Assignee:
ZENSHO HOLDINGS CO LTD (JP)
UNIV OSAKA (JP)
International Classes:
B25J13/00; G06Q50/12; G07G1/00; G07G1/12
Domestic Patent References:
WO2017006291A12017-01-12
Foreign References:
JP2004283983A2004-10-14
JP2008149427A2008-07-03
JP2001300876A2001-10-30
JP2007328385A2007-12-20
JP2001338035A2001-12-07
Attorney, Agent or Firm:
NAGAI Hiroshi et al. (JP)
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