Title:
SYSTEM AND METHOD FOR MEANING DRIVEN PROCESS AND INFORMATION MANAGEMENT TO IMPROVE EFFICIENCY, QUALITY OF WORK AND OVERALL CUSTOMER SATISFACTION
Document Type and Number:
WIPO Patent Application WO/2016/016711
Kind Code:
A3
Abstract:
A customer service system for providing enhanced guidance and resources to service agents and providing an enhance ability to select service agents that are best suited to address specific customers and specific customer needs, and methods for manufacturing and using same. The customer service system includes a system server with a semantic engine configured to analyze customer contact events and customize service agent interfaces based on determined customer needs.
Inventors:
SANDEI VALERIA (IT)
ROMAGNOLI RANIERO (IT)
DI CURZIO DIEGO (IT)
NIGRI GUGLIELMO (IT)
MAESTRO GIORDANO (IT)
FOLINO SIMONE (IT)
ROMAGNOLI RANIERO (IT)
DI CURZIO DIEGO (IT)
NIGRI GUGLIELMO (IT)
MAESTRO GIORDANO (IT)
FOLINO SIMONE (IT)
Application Number:
PCT/IB2015/001296
Publication Date:
March 24, 2016
Filing Date:
July 31, 2015
Export Citation:
Assignee:
ALMAWAVE S R L (IT)
International Classes:
G06Q30/00; G06F17/27; G06Q10/06; G06Q10/10; H04M3/51
Domestic Patent References:
| WO2014071391A1 | 2014-05-08 |
Foreign References:
| US20060069717A1 | 2006-03-30 | |||
| US20040156490A1 | 2004-08-12 | |||
| US20130253970A1 | 2013-09-26 | |||
| US20120065963A1 | 2012-03-15 |
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