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Title:
SYSTEMS AND METHODS FOR CLIENT RELATION MANAGEMENT
Document Type and Number:
WIPO Patent Application WO/2019/200408
Kind Code:
A3
Abstract:
Systems, methods, computer systems, and computer-readable code for implementing methods for client relation management in which fewer call-in numbers need to be maintained. A method for client relation management preserves a more-complete record of online and offline interactions of a customer with systems provided by a plurality of service providers. A session identifier (SID) is associated with a customer upon interaction of the customer with a website. Website interaction information is received from the first service provider and is associated with the SID. Information associated with an incoming call from the customer at a call-in number at a call center maintained by a second service provider is used to associate the incoming call with the SID, creating a record of an offline interaction between the customer and an agent of the call center. The record of the offline interaction is associated with the SID.

Inventors:
VALENTINE NEIL (US)
HILL ANDREW (US)
MCCOY RYAN (US)
NELSON DANIEL (US)
Application Number:
PCT/US2019/027555
Publication Date:
November 21, 2019
Filing Date:
April 15, 2019
Export Citation:
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Assignee:
TRAVELPASS GROUP LLC (US)
International Classes:
G06Q30/02; H04M3/51
Foreign References:
US20040107137A12004-06-03
US20110125593A12011-05-26
US20040117383A12004-06-17
US20090262914A12009-10-22
US7006607B22006-02-28
Attorney, Agent or Firm:
KRIEGER, Michael, F. (US)
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