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Title:
TRACKING OF NEAR CONVERSIONS IN USER ENGAGEMENTS
Document Type and Number:
WIPO Patent Application WO/2014/109944
Kind Code:
A3
Abstract:
A computing method and system is disclosed for analyzing interactions between a user and a customer support agent. Typical interactions include inquiries about a product or service, and a service call. When the user purchases a good or service, or successfully completes a service call, the customer converts, e.g. the sales pitch or service solution was successful. If the customer does not convert, then the interaction between user and agent is analyzed to determine why the user did not convert and whether the user should be categorized for potential retargeting.

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Inventors:
SRI R MATHANGI (IN)
VIJAYARAGHAVAN RAVI (IN)
SRIVASTAVA VAIBHAV (IN)
ULLEGADDI PRASHANT V (IN)
Application Number:
PCT/US2014/010105
Publication Date:
November 20, 2014
Filing Date:
January 02, 2014
Export Citation:
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Assignee:
24 7 CUSTOMER INC (US)
International Classes:
G06Q30/00
Foreign References:
US20110243311A12011-10-06
US20020082923A12002-06-27
US20110238410A12011-09-29
US20080162268A12008-07-03
US20090119161A12009-05-07
US20080177600A12008-07-24
Attorney, Agent or Firm:
GLENN, Michael, A. et al. (P.O. Box 1247Seattle, WA, US)
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