USER INTENTION RECOGNITION METHOD AND APPARATUS, DEVICE, AND COMPUTER-READABLE STORAGE MEDIUM

WIPO Patent Application WO/2022/141875

A1

The present invention relates to the technical field of intelligent decision making. Provided are a user intention recognition method and apparatus, a device, and a computer-readable storage medium. The method comprises: obtaining text information corresponding to speech data input by a user, and inputting the text information into a preset intention classification model to obtain output probabilities of a plurality of preset intention labels for representing speech intentions (S101); determining a preset number of candidate intention labels from the plurality of preset intention labels according to the output probability of each preset intention label (S102); determining a dialogue success rate of each intention node in a preset intention knowledge graph; determining a dialogue success rate of each candidate intention label according to the dialogue success rate of each intention node (S104); and determining the candidate intention label having the highest dialogue success rate as an intention label of the speech data input by the user (S105). A target intention label of a user is determined by combining the preset intention classification model with the dialogue success rate of each intention node in the preset intention knowledge graph.

LI ZHITAO (CN)
WANG JIANZONG (CN)
CHENG NING (CN)
WU TIANBO (CN)

PCT/CN2021/084250

July 07, 2022

March 31, 2021

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PING AN TECH SHENZHEN CO LTD (CN)

G06F16/332

CN110377911A	2019-10-25
CN111897935A	2020-11-06
CN111949787A	2020-11-17
CN111695352A	2020-09-22
US9720981B1	2017-08-01

SHENZHEN ZHONGYI UNION INTELLECTUAL PROPERTY AGENCY CO., LTD. (CN)

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