Title:
A USER REPORT PROCESSING METHOD, DEVICE ELECTRONIC DEVICE AND MEDIUM
Document Type and Number:
WIPO Patent Application WO/2019/091025
Kind Code:
A1
Abstract:
Provided by the present application are a user report processing method, device, electronic device and medium, which are applicable to the technical field of data processing, the method comprising: transmitting user information inquiry voice to an opposite calling end and parsing an acquired first response voice to identify a language type of the first response voice and first user information; if the language type is a non-system default language type, transmitting language type switch prompt voice to the opposite calling end and completing the switch of the broadcasting language type on the basis of a switching instruction of the opposite calling end; extracting second user information corresponding to a user identification and comparing the second user information to the first user information to verify the identity of the opposite calling end; if the verification is successful, transmitting case information inquiry voice to the opposite calling end; performing semantic recognition of second response voice returned by the opposite calling end and storing the obtained case information. With the embodiments of the present application, the aspects of a processing bearing capability and timely and effective report processing are significantly improved, thus greatly improving the efficiency of processing user reports.
Inventors:
LI PEIBIN (CN)
PENG XIAOMING (CN)
YAN JIANGHAO (CN)
PENG XIAOMING (CN)
YAN JIANGHAO (CN)
Application Number:
PCT/CN2018/077665
Publication Date:
May 16, 2019
Filing Date:
February 28, 2018
Export Citation:
Assignee:
PING AN TECH SHENZHEN CO LTD (CN)
International Classes:
H04M3/493
Foreign References:
| CN106297788A | 2017-01-04 | |||
| CN104580762A | 2015-04-29 | |||
| CN105185375A | 2015-12-23 | |||
| CN107147672A | 2017-09-08 | |||
| CN105338204A | 2016-02-17 | |||
| US20160360037A1 | 2016-12-08 |
Attorney, Agent or Firm:
SHENZHEN ZHONGYI PATENT AND TRADEMARK OFFICE (CN)
Download PDF: