A VALUE ADDED SERVICE NETWORK, AN IVR SERVER AND A METHOD FOR ANALYZING THE PROCESS TRACK IN REAL TIME

Title:

A VALUE ADDED SERVICE NETWORK, AN IVR SERVER AND A METHOD FOR ANALYZING THE PROCESS TRACK IN REAL TIME

Document Type and Number:

WIPO Patent Application WO/2008/017221

Kind Code:

A1

Abstract:

A value added service network includes an operation system, an IVR server and a system for process track analysis. An IVR server and a method for analyzing the process track of the value added service in real time are also disclosed. It realizes the real-time analysis of the process track for the value added service through that the IVR server records the process track information of the process while it performs the value added service process corresponded to the system access code dialed by the user, and the process track analysis system reads and analyzes the process track information. Further more, the operator can determine the key route of the value added service process according to the real-time analysis result, make statistic for the average staying time of each branch and analyzes for the branch which wastes the longest time in the service process according to the process track information and the process logic information, and so optimizes the value added service process, saves the relay-occupied time of the operator, and improves the availability of the network.

Inventors:

DENG QINGFENG (CN)
XIE CHUNFENG (CN)
LIANG ZHEN (CN)
WANG JING (CN)

Application Number:

PCT/CN2007/001192

Publication Date:

February 14, 2008

Filing Date:

April 12, 2007

Export Citation:

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Assignee:

HUAWEI TECH CO LTD (CN)
DENG QINGFENG (CN)
XIE CHUNFENG (CN)
LIANG ZHEN (CN)
WANG JING (CN)

International Classes:

H04L12/28

Foreign References:

CN1492645A	2004-04-28
CN1741451A	2006-03-01
US20010055291A1	2001-12-27
US6879685B1	2005-04-12
US7076547B1	2006-07-11

Other References: