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Patent Searching and Data


Title:
VOICE MESSAGE METHOD AND APPARATUS, COMPUTER DEVICE AND STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2019/179043
Kind Code:
A1
Abstract:
Provided are a voice message method and apparatus. The method comprises: acquiring a voice message file, wherein the voice message file is generated according to a message recorded by a customer; acquiring message relevant information for identifying the message; determining a target agent to process the message, according to the voice message file and/or the message relevant information; and allocating, to the target agent, a processing task for processing the message. Intelligently determining a target agent to process a message, according to a voice message file and/or message relevant information, can realize directed allocation and improve the efficiency of voice message processing. Intelligently determining a target agent to process the message, according to a voice message file and/or message relevant information, can realize directed allocation and improve the efficiency of voice message processing.

Inventors:
WU, Hua (23F Ping'an Financial Center, No.5033 Yitian Road Fu'an Community of Futian Street, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
Application Number:
CN2018/102864
Publication Date:
September 26, 2019
Filing Date:
August 29, 2018
Export Citation:
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Assignee:
PING AN TECHNOLOGY (SHENZHEN) CO., LTD. (23F Ping'an Financial Center, No.5033 Yitian Road Fu'an Community of Futian Street, Futian Distric, Shenzhen Guangdong 0, 518000, CN)
International Classes:
H04M3/53; G10L15/26; G10L17/00; G10L25/63; H04M3/51; H04M3/42
Foreign References:
CN1309861A2001-08-22
CN1309861A2001-08-22
CN1192634A1998-09-09
CN105744090A2016-07-06
CN104754153A2015-07-01
CN101668096A2010-03-10
Attorney, Agent or Firm:
LIFANG & PARTNERS LTD. (22D03, Allianz Building Jintian Road No. 4018,Futian Distric, Shenzhen Guangdong 0, 518000, CN)
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