Title:
VOICE RECOGNITION METHOD, APPARATUS, COMPUTER DEVICE, AND STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2019/227580
Kind Code:
A1
Abstract:
Disclosed in the present application are a voice recognition method, an apparatus, a computer device, and a storage medium. The method comprises: if an outbound call operation from an agent is detected, acquiring a device identifier and voice data concerning the agent, and determining a service department to which the agent belongs, so as to acquire a service text template corresponding to the service department, and perform voice recognition on the voice data, to obtain a real-time voice text. By performing text matching on the service text template and the real-time voice text in real time to obtain a matching result, and taking corresponding warning measures according to the matching result, the present invention performs real-time monitoring on the voice of the agent during outbound calling, and can discover non-standard wordings in a timely manner and issue a warning, thereby ensuring the timeliness of monitoring, and as outbound calling is monitored without the need for artificial hearing and the analysis of the recording, thereby saving time, and improving monitoring efficiency.
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Inventors:
HUANG JINLUN (CN)
Application Number:
PCT/CN2018/094371
Publication Date:
December 05, 2019
Filing Date:
July 03, 2018
Export Citation:
Assignee:
PING AN TECH SHENZHEN CO LTD (CN)
International Classes:
H04M3/22; G10L15/08
Foreign References:
| CN105261362A | 2016-01-20 | |||
| CN102625005A | 2012-08-01 | |||
| CN107093431A | 2017-08-25 | |||
| CN105975514A | 2016-09-28 | |||
| US20170161378A1 | 2017-06-08 |
Attorney, Agent or Firm:
SHENZHEN ZHONGDING INTELLECTUAL PROPERTY AGENCY (CN)
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