Login| Sign Up| Help| Contact|

Patent Searching and Data


Matches 1 - 50 out of 97,602

Document Document Title
WO/2021/086284A1
The present invention relates to a system (1) which enables to detect a customer's satisfaction status by means of emotion detection by measuring the customer satisfaction cumulatively in voice and video calls with a customer.  
WO/2021/083573A1
This invention provides a computer-implemented method of modifying an algorithm operating on a computing system, and a device for implementing said method, the method comprising the steps of: applying the algorithm to a first set of inpu...  
WO/2021/086667A1
A method and system for tracking endpoint location information of a first mobile device and a second mobile device that are members of a common talkgroup is provided. The first mobile device is located at a first communication system and...  
WO/2021/087176A1
A real-time-communication (RTC) collaboration platform allows for customer-initiated and/or agent-initiated RTC collaboration sessions that may include rich media (voice, video, screen shares, annotations, drawings, document sharing and ...  
WO/2021/082228A1
A prefabricated data propagation method and apparatus, and an electronic device. The method comprises the following steps: step 1), a called user selecting prefabricated data and a communication number at a web end, and saving the prefab...  
WO/2021/080790A1
A calendar application on a communication device generates a user interface that allows a user to interact with a representation of a calendar event. The calendar application detects a user configuration input indicative of how to contro...  
WO/2021/080407A1
The present invention relates to the field of advertising, and more particularly to a method and system that allow a mobile network operator to deliver advertising and other information to subscribers in the case of unsuccessful calls te...  
WO/2021/078298A1
Disclosed are a telephone traffic quality inspection method and apparatus, a storage medium, and a server, belonging to the technical field of network monitoring. The method comprises: when a telephone operator makes a call with a user, ...  
WO/2021/073715A1
The present invention relates to a method for providing an emergency response service based on the Internet Protocol, IP, wherein an emergency call initiated by a subscriber (15) due to an emergency situation is received by a SIP proxy (...  
WO/2021/076300A1
A shared communication system associates a plurality of owner profiles with the device and processes user interaction requests based on information included in the owner profiles. The communication system classifies incoming requests bas...  
WO/2021/076024A1
The present disclosure relates to a method of a digital assistant device (305) of managing a voice call established between a calling party (300) and a recipient (303), the voice call having been queued to await a response by a human rep...  
WO/2021/076689A1
A system and method of providing caller identification (ID) over a public switched telephone network (PSTN). For outbound calls, the system and method enable a caller to provide a caller ID that differs from the native caller ID of their...  
WO/2021/076830A1
An emergency call data relay includes a frame buffer and a frame handler. The frame buffer stores data frames received from a central system (e.g., a central CPE host). The data frames include call data associated with an emergency call ...  
WO/2021/076136A1
An example system may include a processor and a non-transitory machine-readable storage medium storing instructions executable by the processor to generate synthesized speech from a non-speech input of a first attendee to a device logged...  
WO/2021/068843A1
An emotion recognition method and apparatus, an electronic device, and a readable storage medium, relating to the field of data recognition and processing. The method comprises: acquiring a voice signal (S102); processing the voice signa...  
WO/2021/071993A1
Systems and methods for flexible and extensible contact center routing are disclosed. Incoming communications are received at a contact center from one or more customers. A pairing score is determined for each agent capable of servicing ...  
WO/2020/132580A9
The techniques disclosed herein include a first device including one or more processors configured to detect a selection of at least one target object external to the first device, and initiate a channel of communication between the firs...  
WO/2021/067044A1
A method for using a virtual camera location to display image data to one device from another device associated with a plurality of cameras. The method includes receiving image data from a plurality of cameras associated with a second us...  
WO/2021/065208A1
A vehicle remote assistance system (100) is configured by including a plurality of AD vehicles and a remote assistance device (20). Each of the AD vehicles (10) is provided with a calling unit (12) that outputs a call to the remote assis...  
WO/2021/062490A1
The present disclosure relates to a device (108) for testing a data line that comprises a plurality of conductors. The device comprises a connection interface (202) arranged to connect to an open end of the data line; a programmable mete...  
WO/2021/067045A1
A method for providing public safety access to an enterprise is provided. The method may include receiving an indication of an incident at an enterprise location. The method may further include determining a type of biometric access cont...  
WO/2021/057642A1
The present invention provides a call processing method and device. The method comprises: a media server receives an initial call request sent by a calling terminal, and forwards the call request to a called terminal; the media server re...  
WO/2021/056873A1
Disclosed in the present invention are a preset data propagation method and apparatus, and an electronic device. The method comprises the following steps: 1) select preset data; 2) a calling party sends the selected preset data to a call...  
WO/2021/056874A1
Disclosed are a prefabricated data transmission method and apparatus, and an electronic device. The method comprises the following steps: step 1), select prefabricated data; step 2), a calling party sends the selected prefabricated data ...  
WO/2021/061225A1
Disclosed are systems, methods, and non-transitory computer-readable media for delivering content to a client device placed on hold. A communication system establishes a communication session between a client device placed on an initial ...  
WO/2021/061408A1
A system may include one or more processors disposed within a management network. An end-user network may contain agent instances and one or more servers, where the one or more servers are operable to: (i) receive communications to the e...  
WO/2021/062054A1
Briefly, claimed subject matter may relate to a caller verification system having a signaling resource for forming a communications channel for a call placed between a call source and a call destination. The signaling resource may genera...  
WO/2021/056871A1
Disclosed are a preset data propagation method and apparatus, and an electronic device. The method comprises the following steps: step 1), selecting preset data; step 2) the calling party sends the selected preset data to the called part...  
WO/2021/055055A1
According to examples, an apparatus may include a processor and a computer readable medium on which is stored machine readable instructions that may cause the processor to determine a call duration threshold assigned to an entity, in whi...  
WO/2021/047209A1
Embodiments of the invention provide methods, systems, computer program products for managing a call waiting in a queue during a request for staff services provided by a call center. According to the method, a first voice segment receive...  
WO/2021/050475A1
A method for orchestrating a chat interaction with a customer and multiple sources that includes providing an animation library that includes conversational states, graphic stills corresponding to respective ones of the conversational st...  
WO/2021/050942A1
As fiber networks are extended closer to the subscriber, 5G small cell, multi-dwelling units, and office buildings, in some applications Digital Subscriber Line (DSL) becomes an extension for the fiber network over the last 100 to 300 me...  
WO/2021/050586A1
One example mode of operation may include identifying a call from a calling device destined for a mobile device, responsive to identifying a calling device number assigned to the calling device, accessing a call content application progr...  
WO/2021/042548A1
The present application relates to the technical field of artificial intelligence. Provided are a code-scanning vehicle moving method, an electronic apparatus and a computer-readable storage medium. The method comprises: scanning, by mea...  
WO/2021/045823A1
Techniques for operating a communication platform herein can be used to select a profile to be used for configuration one or more parameters of the communication session. These techniques include receiving a signal from a user device to ...  
WO/2021/021061A3
The present invention relates to realize a system (1) which is developed in order to ensure that the first numbers of the mobile operator subscribers -who benefit from the second number service provided by the mobile operator network- ca...  
WO/2021/046168A1
A computer network, including at least one server computer having a non-transitory computer readable medium programmed to connect customers needing product or service support with an advisor. Each advisor has a device programmed to inter...  
WO/2021/043244A1
The present application provides a cross-device communication method and apparatus, a device, and a storage medium. The method comprises: a network device receiving a call request from a calling party, the call request comprising identif...  
WO/2021/040991A1
Techniques for behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a task assignment system comprising: determining, by at least...  
WO/2021/038725A1
A communication method according to the present invention is implemented by a communication terminal performing one-to-many communications among a plurality of communication terminals belonging to a group associated with the plurality of...  
WO/2021/041025A1
A method for public safety answering point to emergency operations center communications is provided. The method may comprise monitoring incidents at a public safety answering point (PSAP) to determine how many incidents are emergency op...  
WO/2021/041657A1
Embodiments described herein provide for automatically authenticating telephone calls to an enterprise call center. The system disclosed herein builds on the trust of a data channel for the telephony channel. Certain types of authenticat...  
WO/2021/034485A1
In various aspects, a system that receives a first message, wherein the first message comprises a communication device identification and a feature tag having a language indication that indicates a language configuration of a user equipm...  
WO/2021/034613A1
Among other things, a developer of an interaction application for an enterprise can create items of content to be provided to an assistant platform for use in responses to requests of end-users. The developer can deploy the interaction a...  
WO/2021/033851A1
Disclosed are a fraudulent call detection system based on machine learning and a control method thereof. The control method of the fraudulent call detection system of the present invention comprises the steps of: extracting or receiving ...  
WO/2021/034392A1
A method that enables handoff between a bot and human is described herein. The method includes monitoring a conversation between a user and a first bot to detect a trigger, wherein the trigger is detected by assessing one or more factors...  
WO/2021/031985A1
The present application discloses an intelligent dialing method, comprising: when a dialing instruction is detected, obtaining urging cases in a current urging queue, and determining the call completing rate of each urging case in a dial...  
WO/2021/033858A1
The present invention relates to a method for providing contents during call waiting, the method comprising the steps in which: a call management unit of a service server transmits call request information to third user equipment through...  
WO/2021/034758A1
Embodiments described herein provide for passive caller verification and/or passive fraud risk assessments for calls to customer call centers. Systems and methods may be used in real time as a call is coming into a call center. An analyt...  
WO/2021/031922A1
The present application provides a method for acquiring a terminal state, applied to a client terminal, comprising: sending a state request to a server terminal to obtain the current state machine of the server terminal, wherein the stat...  

Matches 1 - 50 out of 97,602