Title:
DIALOGUE SYSTEM
Document Type and Number:
WIPO Patent Application WO/2020/090147
Kind Code:
A1
Abstract:
A dialogue device, in this dialogue system for providing responses to inquiries from a user terminal, is provided with: an input unit which acquires an inquiry from a user terminal; a transfer unit which, depending on the inquiry, connects the user terminal and an operator terminal that will respond to the inquiry; an output unit which, prior to connecting by the transfer unit, outputs to the user terminal a question for understanding the content of the inquiry; and a determination unit which, depending on the operation status of an operator terminal that is capable of responding to the inquiry, determines the type of question outputted by the output unit.
Inventors:
OZAKI YURIKO (JP)
HASHIMOTO TAKANORI (JP)
HASHIMOTO TAKANORI (JP)
Application Number:
PCT/JP2019/024371
Publication Date:
May 07, 2020
Filing Date:
June 19, 2019
Export Citation:
Assignee:
NTT DOCOMO INC (JP)
International Classes:
H04M3/52; H04M3/50
Foreign References:
| US20180143973A1 | 2018-05-24 | |||
| JP2016152579A | 2016-08-22 |
Attorney, Agent or Firm:
HASEGAWA Yoshiki et al. (JP)
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