Title:
NON-CONTACT INTELLIGENT CUSTOMER SERVICE SYSTEM APPLIED TO RAIL TRANSIT, AND APPLICATION METHOD
Document Type and Number:
WIPO Patent Application WO/2022/127255
Kind Code:
A1
Abstract:
The present invention relates to a non-contact intelligent customer service system applied to rail transit, and an application method. The system comprises an intelligent customer service platform server, an intelligent customer service interface server, a system switch, a station maintenance workstation and an intelligent passenger service terminal, wherein the system switch is respectively connected to the intelligent customer service platform server, the intelligent customer service interface server, the station maintenance workstation and the intelligent passenger service terminal; and the intelligent passenger service terminal provides intelligent services for a passenger by means of AI interaction and intelligent speech, the intelligent services comprising the querying and displaying of information of various facilities inside a station, the querying of information of surrounding convenient facilities, the querying of information of a train operation state, and emergency help seeking. Compared with the prior art, the present invention has the advantages of being intelligent, diversified, personalized and efficient, having comprehensive service information and comprehensive service functions, etc.
Inventors:
YANG SHUANGLEI (CN)
HU ENHUA (CN)
ZHANG BINGJIAN (CN)
PEI JIAFU (CN)
LIN LI (CN)
ZHU XIANGPING (CN)
ZHENG NING (CN)
LIU DEWEI (CN)
HU ENHUA (CN)
ZHANG BINGJIAN (CN)
PEI JIAFU (CN)
LIN LI (CN)
ZHU XIANGPING (CN)
ZHENG NING (CN)
LIU DEWEI (CN)
Application Number:
PCT/CN2021/119757
Publication Date:
June 23, 2022
Filing Date:
September 23, 2021
Export Citation:
Assignee:
CASCO SIGNAL LTD (CN)
International Classes:
G10L13/02
Foreign References:
| CN112637317A | 2021-04-09 | |||
| CN109598453A | 2019-04-09 | |||
| CN110264578A | 2019-09-20 | |||
| CN110329319A | 2019-10-15 | |||
| CN112001514A | 2020-11-27 | |||
| CN107358309A | 2017-11-17 | |||
| CN111669439A | 2020-09-15 | |||
| US20200177725A1 | 2020-06-04 |
Other References:
See also references of EP 4156173A4
Attorney, Agent or Firm:
SHANGHAI KESHENG INTELLECTUAL PROPERTY AGENCY LTD. (CN)
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