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Patent Searching and Data


Title:
QUESTION AND ANSWER METHOD AND APPARATUS BASED ON SPEECH ANALYSIS, DEVICE AND STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2021/017612
Kind Code:
A1
Abstract:
A question and answer method and apparatus based on voice analysis, a device and a storage medium. The method comprises: when a user consultation instruction is received, acquiring voice question information of a target user, recognizing voice question information by means of a preset voice recognition model, and generating corresponding text information and emotion information (S10); determining, according to the text information, whether the question type of the voice question information is a product recommendation type or a question consultation type (S20); and if the question type of the voice question information is the product recommendation type, searching in a preset verbal discourse forest according to the text information and the emotion information, adding the product information of a recommended product to a candidate verbal discourse template to obtain a product recommending verbal discourse, and displaying a product recommending verbal discourse (S30). According to the method, the text information and the emotion information corresponding to the voice information are recognized, the intention of the user is determined, a search is made in the preset verbal discourse forest to obtain the target product and the verbal discourse template which the user is interested in, and then the corresponding product recommendation verbal discourse is obtained, so that the service efficiency is improved, and the user experience is improved.

Inventors:
LIU HAIHUAI (CN)
Application Number:
PCT/CN2020/093474
Publication Date:
February 04, 2021
Filing Date:
May 29, 2020
Export Citation:
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Assignee:
PING AN TECH SHENZHEN CO LTD (CN)
International Classes:
G10L15/18; G10L15/02
Foreign References:
CN110459210A2019-11-15
CN109949071A2019-06-28
CN110019741A2019-07-16
CN109299476A2019-02-01
CN107423364A2017-12-01
CN109766419A2019-05-17
CN109587360A2019-04-05
CN108345672A2018-07-31
US20170345424A12017-11-30
US20140229175A12014-08-14
Attorney, Agent or Firm:
INTELLECPRO CHINA LIMITED (CN)
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