The present invention relates to a system and method for home and on the ground assistance and more specifically a method for providing assistance and security services in emergency and real-life situation.

BACKGROUND OF THE INVENTION

With the rapid expansion of the world population and different economies, we are constantly reminded of the need for personal safety and assistance in today's society. The average person faces day to day problem such as car break down, accident, robbery, medical emergency, etc. and needed assistance at that particular time. Though there are people around and government agency those can provide assistance. People, in order to avoid trouble, do not provide assistance and government agency has limited resources to provide assistance to people. Meanwhile, significant constraints exist on private security companies to protect people. Some alternatives provided by the present system include a button which allows a user to walk through a dangerous area knowing that by only pressing the button their location and communicated to the police. But in most of the situation, there is no need for police, though general assistance at less time would avoid unwanted emergency and that also help police to focus other criminal and security issues. However, these services fall short in the case of assistance required in the home, on a remote location in the city, medical emergency and in a situation where person require any on ground assistance. Also, response time is also a factor to avoid escalation of an emergency situation. Currently, available technology does not address the case of an individual who is helpless in an emergency situation where information is required so that the appropriate authorities can respond quickly and efficiently to a distress signal generated by the individual. Providing personal safety for persons at risk demands a fully automated and responsive system for summoning assistance. US6807564B1A discloses a device for requesting emergency assistance having a built-in panic button that may be implemented in hardware or software. The device may be in a wearable configuration so that the user in need of emergency help can carry the device on the user's person, or the device may be located at a fixed location accessible by the user. Activation of the panic button by the user results in the device automatically transmitting one or more TCP/IP messages over the Internet to an emergency service center requesting emergency help and identifying the user requesting such help. The emergency service center may also communicate, e.g., via Internet e-mail, with the device (and, hence, with the user) prior to dispatching emergency help. The resources of the Internet may thus be advantageously harnessed to allow users to request emergency help using the device of the present invention. Internet-based emergency help message delivery may be useful in many situations, for example, when the person in need of help is mute, disabled or in a situation that prevents that person from orally requesting emergency help.

In the prior art existing methods for assistance and security is conventional and are manually handled. Therefore there are probabilities of inaccuracies and error is more. Also, the time required to send assistance is more. The need, therefore, has arisen to develop a system and method that take less time to provide assistance. The present invention effectively overcomes the deficiencies in the prior art. Hence there is a need for the present invention.

OBJECTIVE OF THE INVENTION

The main objective of the present invention is to provide assistance to the user.

The principal objective of the present invention is to design and develop a system and method for on-ground assistance and security.

Another objective of the present invention is providing all possible type of assistance in less interval of time. Yet another objective of the present invention is providing any type of assistance round clock.

Yet another objective of the present invention is minimizing the scale of damages caused to a person in an emergency situation.

Yet another objective of the present invention is decreasing the rate of the security threat and unwanted accident by way of providing right assistance in less time.

Further objectives, advantages, and features of the present invention will become apparent from the detailed description provided herein below, in which various embodiments of the disclosed invention are illustrated by way of example and appropriate reference to accompanying drawings.

SUMMARY OF THE PRESENT INVENTION

The present invention relates to a system and methods for assistance and security services in emergency situations. The present invention includes a system interface, a central help center, a ground support center, a user device, and a cloud server. The system interface further includes a user peripheral and a system peripheral one. The user peripheral is connected to the user device through the cloud server. The system interface is in two way communication with the user peripheral. The system interface is in two way communication with the system peripheral one. The system interface is used by the central help center through the cloud server. The system peripheral one of the system interface is used by the ground support center through the cloud server in order to communicate with the central help center assistance through the cloud server in order to communicate with the central help center. The system peripheral one and the user peripheral of the system interface are connected to a cloud server through the internet. The system interface is connected to the cloud server through the internet. The user device is connected to the cloud server through the internet. The ground support center is connected to a cloud server through the internet. One advantage of the present invention is that the present providing all possible type of assistance in less interval of time.

Another advantage of the present invention is that the present invention can be used easily.

Y et another advantage of the present invention is that the present invention minimizes damages by quickly de-escalating the emergency situation.

Y et another advantage of the present invention is that the present invention provides real-time security as well as home assistance.

Y et another advantage of the present invention is that the present invention works in both online and offline situation with the same efficiency.

Y et another advantage is that the present invention is highly efficient.

Yet another advantage of the present invention is that the operational cost of the present invention is very low.

Further objectives, advantages, and features of the present invention will become apparent from the detailed description provided herein below, in which various embodiments of the disclosed present invention are illustrated by way of example and appropriate reference to accompanying drawings.

BRIEF DESCRIPTION OF THE DRAWINGS

The accompanying drawings are incorporated in and constitute a part of this specification to provide a further understanding of the invention. The drawings illustrate one embodiment of the invention and together with the description, serve to explain the principles of the invention.

Fig.1 illustrates a block diagram of the present invention.

DETAILED DESCRIPTION OF THE INVENTION The terms“a” or“an”, as used herein, are defined as one or as more than one. The term“plurality”, as used herein, is defined as two or as more than two. The term “another”, as used herein, is defined as at least a second or more. The terms “including” and/or“having”, as used herein, are defined as comprising (i.e., open language). The term“coupled”, as used herein, is defined as connected, although not necessarily directly, and not necessarily mechanically.

The term“comprising” is not intended to limit inventions to only claiming the present invention with such comprising language. Any invention using the term comprising could be separated into one or more claims using“consisting” or“consisting of’ claim language and is so intended. The term“comprising” is used interchangeably used by the terms“having” or“containing”.

Reference throughout this document to“one embodiment”,“certain embodiments”, “an embodiment”,“another embodiment”, and“yet another embodiment” or similar terms means that a particular feature, structure, or characteristic described in connection with the embodiment is included in at least one embodiment of the present invention. Thus, the appearances of such phrases or in various places throughout this specification are not necessarily all referring to the same embodiment. Furthermore, the particular features, structures, or characteristics are combined in any suitable manner in one or more embodiments without limitation.

The term“or” as used herein is to be interpreted as an inclusive or meaning any one or any combination. Therefore,“A, B or C” means any of the following:“A; B; C; A and B; A and C; B and C; A, B and C”. An exception to this definition will occur only when a combination of elements, functions, steps or acts are in some way inherently mutually exclusive.

Fig.l illustrates a block diagram of the system/ 100) for assistance and security services in emergency situations. The system/ 100) includes a system interface/ 102), a central help center/ 108), a ground support center/ 110), a user device/ 112) and a cloud server(114). The system interface(102) further includes a user peripheral! 104) and a system peripheral one(106). The user peripheral! 104) is connected to the user device(l 12) through the cloud server(l 14). The ground support center(l 10) includes a ground center machine-readable storage medium! 116) and aground center processor! 118). The ground center machine-readable storage medium! 116) stores instructions. The user device! 112) includes a user device machine -readable storage medium(120) and a user device processor! 122). The user device machine -readable storage medium! 120) stores instructions. The central help center! 110) includes a help center machine-readable storage medium! 132) ^an d ^a help center processor! 134). The help center machine-readable storage medium! 132) stores instructions.

The system interface! 102) is used by the central help center! 108) through the cloud server(114). The system peripheral one(106) of the system interface! 102) is used by the ground support center! 110) through the cloud server! 114) in order to communicate with the central help center(108). The user peripheral! 104) of the system interface! 102) is used by the user device! 112) through the cloud server in order to communicate with the central help center! 108). The system peripheral one(106) and the user peripheral! 104) of the system interface! 102) are connected to the cloud server! 114) through the internet. The system interface! 102) is connected to the cloud server! 114) through the internet. The user device! 112) is connected to the cloud server through the internet.

The present invention relates to a system and methods for assistance and security services in emergency situations. The present invention includes a system interface, a central help center, a ground support center, a user device, and a cloud server. The system interface further includes a user peripheral and a system peripheral one. The user peripheral is connected to the user device through the cloud server. The system interface is two-way communication with the user peripheral. The system interface is in two way communication with the system peripheral one. The system interface is used by the central help center through the cloud server. The system peripheral one of the system interface is used by the ground support center through the cloud server in order to communicate with the central help center. The user peripheral of the system interface is used by the user device through the cloud server in order to communicate with the central help center. The system peripheral one and the user peripheral of the system interface are connected to the cloud server through the internet. The system interface is connected to the cloud server through the internet. The user device is connected to the cloud server through the internet. The ground support center is connected to the cloud server through the internet. In the preferred embodiment of the present invention, the ground support center includes a ground the center machine- readable storage medium and aground center processor. The ground center machine- readable storage medium stores instructions. The ground center processor executes instructions stored in the ground center machine -readable storage medium to implement instructions received from the central help center through the system peripheral one of the system interface. In the preferred of the present invention, the user device includes a user the device machine -readable storage medium and a user device processor. The user device machine -readable storage medium stores instructions. The user device processor executes instructions stored in the user device machine -readable storage medium in order to help the user to request assistance from the central help center. In the preferred embodiment of the present invention, the central help center includes helping the center machine -readable storage medium and a help center processor. The help center machine -readable storage medium stores instructions. The help center processor executes instructions stored in the help center machine -readable storage medium to implement a method. Herein, all the method for assistance and security services is executed by the system interface. In the preferred embodiment of the present invention, the system interface is an instruction that runs on the help center processor. In an embodiment, the user device includes, but not limited, a mobile, a tab, a portable wireless device, a smart -phone. In the preferred embodiment, the user device is the smart-phone. The present invention relates to a system and methods for assistance and security services in emergency situations. The present invention includes a system interface, a central help center, one or more ground support centers, one or more user devices, and a cloud server. The system interface further includes a user peripheral and a system peripheral one. The user peripheral is connected to the one or more user devices through the cloud server. The system interface is two-way communication with the user peripheral. The system interface is in two way communication with the system peripheral one. The system interface is used by the central help center through the cloud server. The system peripheral one of the system interface is used by one or more ground support centers through the cloud server in order to communicate with the central help center. The user peripheral of the system interface is used by the one or more user devices through the cloud server in order to communicate with the central help center. The system peripheral one and the user peripheral of the system interface are connected to the cloud server through the internet. The system interface is connected to the cloud server through the internet. The one or more user devices are connected to the cloud server through the internet. The one or more ground support centers are connected to the cloud server through the internet. In the preferred embodiment of the present invention, the one or more ground support centers include one or more ground the center machine-readable storage mediums and one or more ground center processors. The one or more ground center machine-readable storage mediums store instructions. The one or more ground center processors execute instructions stored in the one or more ground center machine-readable storage mediums to implement instructions receive from the central help center through the system peripheral one of the system interface. In the preferred of the present invention, the one or more user devices include one or more user the device machine- readable storage mediums and one or more user device processors. The one or more user device machine-readable storage mediums stores instructions. The one or more user device processor executes instructions stored in the one or more user device machine -readable storage medium in order to help the user to request assistance from the central help center. In the preferred embodiment of the present invention, the central help center includes one or more help the center machine-readable storage mediums, one or more help center processors. The one or more help center machine- readable storage mediums store instructions. The one or more help center processors execute instructions stored in the one or more help center machine -readable storage mediums to implement a method. Herein, all the method for assistance and security services is executed by the system interface. In the preferred embodiment of the present invention, the system interface is an instruction that runs on the one or more help center processors.

In an embodiment of the present invention, the present invention relates to a method for assistance and security services in emergency situations, the method includes: a method of user registration, the method having: A user gets connected to the user peripheral of the system interface through the user device; the user inputs personal information in the user peripheral and also input emergency contact, thus the information is saved in the system interface; and a first responder in central help center verifies the information with the user, then registered the user in the system interface. a method of providing help, the method having:

A method of home assistance, the method having: the user asks for help from the central help center through the user peripheral of the system interface with the help of the user device; a first responder from the central help center communicates with the user through the user peripheral and get details and location of user verified; the first responder provides necessary first-hand instructions to the user depending upon the type of help required by the user; in case of emergency situation the user requires the third-party vendor help to resolve the issue then the first responder communicate with party vendor, negotiate the cost for service and send the third-party vendor to the user’s location; in case the user requires a field responder from the ground support center then the first responder communicates the location of the user to the field responder through the system peripheral one in order to reach user’s location; and on confirmation from the user that help has been done .

A method of providing a safe commute, the method having: the user asks the central help center to monitor the user journey through the user peripheral of the system interface with the help of the user device; the user provides the information related to the medium of the journey, location, destination, route of the journey, and also provide information about the vehicle; the details and location of the user vehicle is being displayed to the first responder on the system interface; the first responder communicates with the user and confirms the location, destination, route of journey and details of the user; in case the user stops in a place for a longer period of time then, the first responder communicates and enquire about the safety of the user; in case the route of journey of the user is diverted then, then again the first responder communicates and enquires about the safety of the user; in case of emergency situation third-party vendor help to resolve the issue then the first responder communicate with party vendor, negotiate the cost for service and send the third- party vendor to the user’s location; the first responder provides necessary first-hand instructions to the user depending upon the type of help required by the user; in case the user require a field responder from the ground support center then the first responder communicates the location of the user to the field responder through the system peripheral one in order to reach user’s location; after the issue of the user is resolved then the field responder returns to the ground support center after confirmation from the user.

A method of the SafeMe, the method having: the user sends a request to the central help center to monitor walk, in case user sense danger, through the user peripheral of the system interface by continuously pressing a SafeMe button on the user device; the details and location of the user is being displayed to the first responder on the system interface; in case the user stops continuously pressing a SafeMe button on the user device for a longer period of time then, the first responder communicates and enquire about the safety of the user; in case the user requires help then the first responder communicates the location of the user to the field responder through the system peripheral one in order to reach the user’s location; in case of the real-life situation the first responder communicates the location of the user to Emergency Contacts and in danger situation to the government agency for help; and after the issue of the user is resolved then the field responder and the government agency returns. Herein, a real-life situation occurs when the user does not respond to the first responder for a very long period through the user device. In the preferred embodiment, the communication between the central help center and the user is done through different mode of communications selected from the cloud server, a third-party messaging application, telecommunication and an offline messaging.

In an embodiment of the present invention, the present invention relates to a method for assistance and security services in emergency situations, the method includes: a method of user registration, the method having: A user gets connected to the user peripheral of the system interface through the one or more user devices; the user inputs personal information in the user peripheral and also input emergency contact, thus the information is saved in the system interface; and a first responder in central help center verifies the information with the user, then registered the user in the system interface.

A method of providing help, the method having:

A method of home assistance, the method having: the user asks for help from the central help center through the user peripheral of the system interface with the help of the one or more user devices; a first responder from the central help center communicates with the user through the user peripheral and get details and location of user verified; the first responder provides necessary first- hand instructions to the user depending upon the type of help required by the user; in case of emergency situation the user requires the third-party vendor help to resolve the issue then the first responder communicate with party vendor, negotiate the cost for service and send the third-party vendor to the user location; in case the user requires a field responder from the one or more ground support centers then the first responder communicates the location of the user to the field responder through the system peripheral one in order reach user’s location; and on confirmation from the user that help has been done then the method is closed.

A method of providing a safe commute, the method having: the user asks the central help center to monitor the user journey through the user peripheral of the system interface with the help of the one or more user devices; the user provides the information related to the medium of a journey, location, destination, route of the journey, and also proved information of the details of the vehicle; the details and location of the user vehicle is being displayed to the first responder on the system interface; the first responder communicates with the user and confirms the location, destination, route of journey and details of the user; in case the user stops in a place for a longer period of time then, the first responder communicates and enquire about the safety of the user; in case the route of journey of the diverted then, then again the first responder communicates and enquires about the safety of the user; in case of emergency situation third-party vendor help to resolve the issue then the first responder communicate with party vendor, negotiate the cost for service and send the third-party vendor to the user location; the first responder provides necessary first hand instructions to the user depending upon the type of help required by the user; in case the user requires a field responder from the one or more ground support centers then the first responder communicates the location of the user to the field responder through the system peripheral one in order to reach user’s location; after the issue of the user is resolved then the field responder returns to the one or more ground support centers after confirmation from the user. A method of the safe walk, the method having: the user sends a request to the central help center to monitor walk, in case user sense danger, through the user peripheral of the system interface by continuously pressing a SafeMe button on the one or more user devices; the details and location of the user is being displayed to the first responder on the system interface; in case the user stops continuously pressing a SafeMe button on the one or more user devices for a longer period of time then, the first responder communicates and enquire about the safety of the user; in case the user requires help then the first responder communicates the location of the user to the field responder through the system peripheral one in order to reach the user’s location; in case of the real-life situation the first responder communicates the location of the user to Emergency Contacts and in danger situation to the government agency for help; and after the issue of the user is resolved then the field responder and the government agency returns.

Herein, a real-life situation occurs when the user does not respond to the first responder for a very long period through one or more user devices. In the preferred embodiment, the communication between the central help center and the user is done through different mode of communications selected from the cloud server, a third- party messaging application, telecommunication and an offline messaging.

In an embodiment, there is one Add Safe Locations (Geofencing Based) that have the option to set the geofence area and once user moves out of the geofence area, the user will receive a push notification regarding activating SafeMe for real-time monitoring. In an embodiment, in SafeME the Users have the option to schedule a SafeMe for future travel and an auto-activated real-time monitoring service on the preset data.

In an embodiment, for corporate accounts the SafeMe is activated with the help of QR Code wherein that touchless log the data when the employees are leaving office premises and monitor them until they reach their destination safely. In an embodiment, the data from users is being collected in real-time to know the safety ratio of the area they are traveling to as per their experiences and with the help of the data-science this info is used to send Safety Notifications and keep intense watch on users traveling to high rated unsafe zone/area.

Example 1: Home assistance

In yet another embodiment the present invention relates to providing assistance at home:

Fire: A user uses a user device to send a request to a central help center through a user peripheral. A first responder verifies the data such name, nature of the emergency, location, etc. Depending on the size of the fire, a field responder is dispatched to the user’s location. A first responder coordinates with fire department based on the input shared by the first responder. Regular coordination with the user for any further help or till the issue resolve, the field responder confirms arrival of the fire department on the confirmation the first responder closes incident.

Keys Missing/Lost (Home) : The user uses the user device to send the request to the central help center through the user peripheral. A first responder verifies the data such as name, nature of the emergency, location, etc. A first responder search key maker in the user areas and also share the price to the user. In case the user agrees to pay the amount, then a conference call is established with the key maker and the user. The first responder coordinates with key maker till they arrive at the user’s location. On confirmation from the user the incident is closed.

LPG Gas Leakage: The user uses the user device to send a request to the central help center through the user peripheral. A first responder verifies the data such name, nature of the emergency, location, etc. A first responder asks the user for possibilities of switching off the regulator. A first responder warns the user not to switch on any fans or electrical equipment. Once the regulator is closed move out of the house to an open area till help arrives. The first responder enquires user for the requirement of the field responder, in case required, the field response is dispatched to user location to assist them. The first responder coordinates with the emergency service provider. Regular coordinate with the user for any further help or till resolving the issue. A field responder waits for emergency service provider till it arrives. On confirmation from the user the incident is closed;

Need of Plumber: The user uses the user device to send a request to the central help center through the user peripheral. The first responder verifies the data such as name, nature of the emergency, location, etc. The first responder search plumber in the user areas and also share the price to the user. In case the user agrees to pay the amount, then a conference call is established with the plumber and the user. The first responder coordinates with the plumber till they arrive at the user’s location. On confirmation from the user the incident is closed.

The need for Electrician: The user uses the user device to send a request to the central help center through the user peripheral. The first responder verifies the data such as name, nature of the emergency, location, etc. The first responder search electrician in the user areas and also share the price to the user. In case the user agrees to pay the amount, then a conference call is established with the electrician and the user. The first responder coordinates with the electrician till they arrive at the user’s location. On confirmation from the user, the incident is closed.

Example 2: Road assistance

In yet another embodiment the present invention relates to providing assistance at the road:

The need for Fuel: A user uses a user device to send a request to a central help center through a user peripheral. A first responder verifies the data such as name, nature of the emergency, location, etc. The first responder will search a fuel pump closest to the user, will advise the user to go to the fuel pump. In case the fuel pump is nearby or request to dispatch the field responder to ensure her / his safety or request to dispatch the field responder with petrol/ diesel. The first responder will coordinate with the field responder/ the user till the field responder arrive/ or arranged the fuel at the user’s location and as per service request. On confirmation from the user the incident is closed.

Accident: A user uses a user device to send a request to a central help center through the user peripheral. The first responder verifies the data such as name, nature of the emergency, location, etc. The first responder enquires user about the extent of damage. Advice user to seek help from nearby till the field responder is arrived. In case the accident involves the user stuck in the vehicle, ask the user to be still and not move. The first responder dispatches field responder. The first responder coordinates nearest doctor/hospital as required. The field responder arrives and attends the user and gives first aid as required. The field responder waits for doctor/ambulance to arrive as required. On the confirmation, the first responder will close the incident. Battery Jumpstart: The user uses the user device to send the request to the central help center through the user peripheral. The first responder verifies the data such as name, nature of the emergency, location, etc. The first responder search nearby response partner in the user areas and confirms the price to the user. When the user agrees to the amount and then a conference call is established with the response partner and the user. The first responder will coordinate with the response partner till the response partner arrive at the user’s location or dispatch field responder to the user to ensure her/ his safety. On confirmation from the user, the incident is closed. Car Breakdown: The user uses the user device to send a request to the central help center through the user peripheral. The first responder verifies the data such name, nature of the emergency, location, etc. The first responder search nearby the response partner in the user areas and confirms the price to the user. In case the user agrees to the amount and then a conference call is established with the response partner and the user. The first responder will coordinate with the response partner till the response partner arrives at the user’s location or dispatch field responder to the user to ensure her / his safety. On confirmation from the user, the incident is closed.

Puncture Repair: The user uses the user device to send a request to the central help center through the user peripheral, the first responder will verify the data such as name, nature of the emergency, location, etc. The first responder will find out nearby response partner in the user areas and confirms the price to the user. In case the user agrees to the amount and then a conference call is established with the response partner and the user. The first responder will coordinate with the response partner till the response partner arrives at the user’s location or dispatch field responder to the user to ensure her/ his safety. On confirmation from the user, the incident is closed. Further objectives, advantages, and features of the present invention will become apparent from the detailed description provided herein below, in which various embodiments of the disclosed present invention are illustrated by way of example and appropriate reference to accompanying drawings. Those skilled in the art to which the present invention pertains may make modifications resulting in other embodiments employing principles of the present invention without departing from its spirit or characteristics, particularly upon considering the foregoing teachings. Accordingly, the described embodiments are to be considered in all respects only as illustrative, and not restrictive, and the scope of the present invention is, therefore, indicated by the appended claims rather than by the foregoing description or drawings. Consequently, while the present invention has been described with reference to particular embodiments, modifications of structure, sequence, materials and the like apparent to those skilled in the art still fall within the scope of the invention as claimed by the applicant.