Title:
VOICE INTERACTION METHOD AND APPARATUS, COMPUTER DEVICE AND STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2021/051506
Kind Code:
A1
Abstract:
A voice interaction method, the method comprising: acquiring an audio signal of a customer channel when playing back a dialogue voice, and determining whether a specified parameter of the audio signal is greater than a first preset threshold (S10); if the specified parameter of the audio signal is greater than the first preset threshold, then suspending playback of the dialogue voice (S20); parsing the audio signal and acquiring a parsing result of the audio signal, and determining a response sentence according to the parsing result (S30); and when the specified parameter of the audio signal of the customer channel is less than a second preset threshold, generating a response voice according to the response sentence, and sending the response voice to a customer corresponding to the customer channel (S40). The described method may improve the adaptability of intelligent voice, enhance interaction with customers, and improve the fluency of communication with customers.
Inventors:
ZHOU DINGJUN (CN)
WANG JIANZONG (CN)
PENG JUNQING (CN)
WANG JIANZONG (CN)
PENG JUNQING (CN)
Application Number:
PCT/CN2019/116512
Publication Date:
March 25, 2021
Filing Date:
November 08, 2019
Export Citation:
Assignee:
PING AN TECH SHENZHEN CO LTD (CN)
International Classes:
G10L15/22
Foreign References:
| CN105070290A | 2015-11-18 | |||
| CN105070290A | 2015-11-18 | |||
| CN107146613A | 2017-09-08 | |||
| US20040083107A1 | 2004-04-29 | |||
| US20040083107A1 | 2004-04-29 | |||
| US20180033424A1 | 2018-02-01 | |||
| CN109509471A | 2019-03-22 | |||
| EP1494208A1 | 2005-01-05 | |||
| CN109903758A | 2019-06-18 | |||
| US6882973B1 | 2005-04-19 |
Attorney, Agent or Firm:
SHENZHEN ZHONGDING INTELLECTUAL PROPERTY AGENCY (CN)
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