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Title:
CALL RECEIVING METHOD AND CALL RECEIVING SYSTEM
Document Type and Number:
Japanese Patent JP2009290531
Kind Code:
A
Abstract:

To enable an operator who has received a previous call to receive a re-call when a caller calls a call center again.

The reception part 121 of a front reception part 1 decides whether or not a call received from a caller is a re-call to an operator, and when it is decided that the call is the re-call to the operator, a busy decision part 122 decides whether or not the operator is receiving a call from other caller. When it is decided that the operator is receiving a call, a reception propriety determination part 123 determines whether or not the operator receives the re-call. In determining that the operator receives the re-call and when the operator receives the re-call, a line connection means connects the line of the re-call to the operator.


Inventors:
TSUDA JUNICHI
ASAOKA KAZUAKI
Application Number:
JP2008140719A
Publication Date:
December 10, 2009
Filing Date:
May 29, 2008
Export Citation:
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Assignee:
FUJITSU FSAS INC
International Classes:
H04M3/42; H04M3/51
Domestic Patent References:
JP2001053883A2001-02-23
JP2004227228A2004-08-12
JP2002218065A2002-08-02
JP2002185617A2002-06-28
JP2006345132A2006-12-21
JP2000341414A2000-12-08
JP2002016707A2002-01-18
Attorney, Agent or Firm:
Shunichiro Nagasawa
Akira Yamatani
Yoshiyoshi Ogasawara
Nao Oda



 
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