Title:
INTEGRATED OPERATION SERVICE SYSTEM AND METHOD FOR CLOUD
Document Type and Number:
Japanese Patent JP2017130114
Kind Code:
A
Abstract:
PROBLEM TO BE SOLVED: To provide a cloud system capable of systematizing and unifying outsourcing menus such as user support, back office, operation etc., to thereby centralize reception work and provide non-IT business BPO services from IT system.SOLUTION: Receiving a request for operation of an IT basis/IT system 11 from a client, a contact center 41 integrates the management and the reception relevant to various services such as operation work and back office work such as business BPO services 4111, IT system services 4112, operation monitoring services 4113 etc. via the cloud.SELECTED DRAWING: Figure 1
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Inventors:
SUO TAKEFUMI
OHARA TOMOAKI
ONISHI TOMOKI
OHARA TOMOAKI
ONISHI TOMOKI
Application Number:
JP2016010033A
Publication Date:
July 27, 2017
Filing Date:
January 21, 2016
Export Citation:
Assignee:
HITACHI SYSTEMS LTD
International Classes:
G06Q50/10
Attorney, Agent or Firm:
Patent Business Corporation Daiichi International Patent Office