Title:
ANALYSIS SUBJECT DETERMINATION DEVICE AND ANALYSIS SUBJECT DETERMINATION METHOD
Document Type and Number:
WIPO Patent Application WO/2015/019662
Kind Code:
A1
Abstract:
An analysis subject determination device comprises: a demand period detection unit which detects, from data corresponding to audio of a dissatisfaction conversation, a demand utterance period which represents a demand utterance of a first conversation party among a plurality of conversation parties which are carrying out the dissatisfaction conversation; a negation period detection unit which detects, from the data, a negation utterance period which represents a negation utterance of a second conversation party which differs from the first conversation party; and a subject determination unit which, from the data, determines a period with a time obtained from the demand period utterance period as a start point and a time obtained from the negation utterance period after the demand utterance period as an end point to be an analysis subject period of a cause of dissatisfaction of the first conversation party in the dissatisfaction conversation.
Inventors:
OKABE KOJI (JP)
ONISHI YOSHIFUMI (JP)
TERAO MAKOTO (JP)
TANI MASAHIRO (JP)
ONISHI YOSHIFUMI (JP)
TERAO MAKOTO (JP)
TANI MASAHIRO (JP)
Application Number:
PCT/JP2014/058758
Publication Date:
February 12, 2015
Filing Date:
March 27, 2014
Export Citation:
Assignee:
NEC CORP (JP)
International Classes:
G06Q10/00; G10L15/10; G10L15/00; G10L15/22; H04M3/51
Domestic Patent References:
| WO2010041507A1 | 2010-04-15 |
Foreign References:
| JP2010175684A | 2010-08-12 | |||
| JP2010266522A | 2010-11-25 | |||
| JP2009216840A | 2009-09-24 | |||
| JP2007033754A | 2007-02-08 |
Attorney, Agent or Firm:
HAYAMI SHINJI (JP)
Shinji Hayami (JP)
Shinji Hayami (JP)
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