Title:
ARTIFICIAL INTELLIGENCE-BASED QUESTION AND ANSWER METHOD AND APPARATUS, SERVER, AND STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2022/217708
Kind Code:
A1
Abstract:
An artificial intelligence-based question and answer method and apparatus, a server, and a storage medium. The method is applied to the field of artificial intelligence, and the method comprises: acquiring a question and answer request submitted by a first terminal, the question and answer request carrying user information of a target user and question description information (S101); acquiring a service information set of the target user according to the user information (S102); identifying the question intention of the target user by using the question description information to obtain an intention recognition result (S103); converting the intention recognition result into a target question and answer instruction (S104); matching a target reply template for the target user according to the service information set and the target question and answer instruction (S105); and obtaining reply content for the target user according to the target reply template, and outputting the reply content by means of the first terminal (S106). The described method can improve the quality of a question and answer service. The method relates to blockchain technology, and can write user information, question description information, and reply content into a blockchain.
Inventors:
REN LONGWEI (CN)
Application Number:
PCT/CN2021/097022
Publication Date:
October 20, 2022
Filing Date:
May 29, 2021
Export Citation:
Assignee:
PING AN TECH SHENZHEN CO LTD (CN)
International Classes:
G06F16/332
Foreign References:
| CN112328871A | 2021-02-05 | |||
| CN110968663A | 2020-04-07 | |||
| CN107885874A | 2018-04-06 | |||
| US20210012352A1 | 2021-01-14 |
Attorney, Agent or Firm:
SCIHEAD IP LAW FIRM (CN)
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