Title:
METHOD AND DEVICE FOR ACQUIRING RELEVANT INFORMATION AND STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2016/103451
Kind Code:
A1
Abstract:
[Problem] To propose a method and device for acquiring relevant information and a storage medium such that a user's work efficiency can be improved. [Solution] The method comprises: extracting feature words from each case and detecting relevancy between that case and other cases on the basis of the extracted feature words of that case and handling records of the other cases; sorting the cases into a plurality of clusters containing cases with high relevancy to each other, assigning cluster-characterizing labels to each cluster, and determining representative cases therefor; extracting feature words in a written inquiry and acquiring cases which can be used as references for investigating a cause of and a solution to the event described in the written inquiry on the basis of the handling records of the cases; identifying, through a cluster identification unit, one or more clusters to which the acquired cases belong; and displaying the labels of the identified clusters and parts of or the full text of the handling record of each representative case such that the display is segregated by cluster.
Inventors:
CHIGUSA KENTAROU (JP)
TSUCHIDA MASASHI (JP)
NAKANO YUKIO (JP)
SATO SOTA (JP)
TSUCHIDA MASASHI (JP)
NAKANO YUKIO (JP)
SATO SOTA (JP)
Application Number:
PCT/JP2014/084524
Publication Date:
June 30, 2016
Filing Date:
December 26, 2014
Export Citation:
Assignee:
HITACHI LTD (JP)
International Classes:
G06F17/30
Foreign References:
| JP2000276487A | 2000-10-06 | |||
| JP2005063298A | 2005-03-10 | |||
| JP2003085186A | 2003-03-20 | |||
| JP2011003156A | 2011-01-06 |
Attorney, Agent or Firm:
OHGA, Shinji et al. (JP)
Heartly congratulation Shinji (JP)
Heartly congratulation Shinji (JP)
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