Title:
OPERATOR ALLOCATION MANAGEMENT SYSTEM AND OPERATOR ALLOCATION MANAGEMENT METHOD
Document Type and Number:
WIPO Patent Application WO/2017/115408
Kind Code:
A1
Abstract:
[Problem] To enable continuous correspondence with service staff when remote services between customers and operators are used by the customers a plurality of times, while inhibiting reductions in the convenience to the customers on and after the second use of the services. [Solution] This operator allocation management system 100 is configured so as to include: a storage device 101 having, stored therein, consultation histories 125 in which biological information of customers of prescribed remote services is associated with information related to the remote services, said biological information having been acquired by prescribed facilities when the services were used; and a computation device 104 which, in cases when prescribed information related to the use of a remote service is received from any customer terminal 200, searches the consultation histories 125 on the basis of information related to the remote service and the facility indicated by the prescribed information, identifies consultation histories corresponding to at least the remote service among the facility and the remote service, identifies a consultation history among each of the identified consultation histories which includes biological information matching the biological information included in the prescribed information, and preferentially executes, from a terminal 300 of an operator identified on the basis of the consultation history, processing for implementing allocation to the customer.
Inventors:
MENG NAN (JP)
AMAGAI MASANORI (JP)
AMAGAI MASANORI (JP)
Application Number:
PCT/JP2015/086487
Publication Date:
July 06, 2017
Filing Date:
December 28, 2015
Export Citation:
Assignee:
HITACHI LTD (JP)
International Classes:
G06Q40/02; G06Q20/18
Foreign References:
| JP2005051554A | 2005-02-24 | |||
| JP2014103570A | 2014-06-05 | |||
| JP2002297900A | 2002-10-11 |
Attorney, Agent or Firm:
ISSHIKI & CO. (JP)
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