Title:
QUESTION AND ANSWER DATA PROCESSING METHOD, ELECTRONIC DEVICE AND STORAGE MEDIUM
Document Type and Number:
WIPO Patent Application WO/2019/153612
Kind Code:
A1
Abstract:
Provided is a question and answer (Q&A) data processing method. The method comprises: acquiring agent text data from a database; dividing the agent text data into a plurality of groups of Q&A records; arranging question sentences and answer sentences in each group of Q&A records according to the time order of the records to obtain several candidate Q&A pairs; then counting a plurality of specified features of each candidate Q&A pair, and, for each candidate Q&A pair, using feature weights to carry out weighting calculation on the plurality of specified features so as to obtain the degree of match for each candidate Q&A pair; and then, on the basis of the degree of match, screening all the candidate Q&A pairs for candidate Q&A pairs having a degree of match higher than a second preset threshold, so as to use same as target Q&A pairs, and supplying same to a Q&A knowledge base. Utilizing the present application, suitable target Q&A pairs can be selected from the agent text data, the Q&A knowledge base can be maintained and updated, human resources saved, and efficiency improved.
Inventors:
YU FENGYING (CN)
WANG JIANZONG (CN)
XIAO JING (CN)
WANG JIANZONG (CN)
XIAO JING (CN)
Application Number:
PCT/CN2018/090642
Publication Date:
August 15, 2019
Filing Date:
June 11, 2018
Export Citation:
Assignee:
PING AN TECH SHENZHEN CO LTD (CN)
International Classes:
G06F17/30
Foreign References:
| CN106909572A | 2017-06-30 | |||
| CN105786851A | 2016-07-20 | |||
| US20170228372A1 | 2017-08-10 | |||
| CN107220296A | 2017-09-29 |
Attorney, Agent or Firm:
SHENZHEN WORLD INTELLECTUAL PROPERTY AGENCY (GENERAL PARTNERSHIP ) (CN)
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