Title:
混雑緩和支援システムおよび混雑緩和支援方法
Document Type and Number:
Japanese Patent JP6646545
Kind Code:
B2
Abstract:
PROBLEM TO BE SOLVED: To efficiently curtail customer congestion at a self terminal in a financial institution so as to improve customer convenience and satisfaction.SOLUTION: A congestion mitigation support system 100 includes: a storage device 101 which stores prediction tables 125, 126 storing a predicted congestion degree per time period and per self terminal related to a self terminal 200 and an incentive definition table 126 storing information on each incentive for customers which increases as the predicted congestion degree lowers; and an operation device 104 which, when a self terminal 200 is used, respectively identifies predicted congestion degrees regarding the time period of use and the self terminal 200 used in the prediction tables 125, 126 and identifies incentives for customers corresponding to the respective predicted congestion degrees in the incentive definition table 126 to impart them.SELECTED DRAWING: Figure 2
Inventors:
Daigo Kawai
Yusuke Matsuda
Wataru Mukai
Naoko Sakamoto
Takuya Sugimoto
Hiroki Yamada
Yu Nakama
Mengnan
Yusuke Matsuda
Wataru Mukai
Naoko Sakamoto
Takuya Sugimoto
Hiroki Yamada
Yu Nakama
Mengnan
Application Number:
JP2016153760A
Publication Date:
February 14, 2020
Filing Date:
August 04, 2016
Export Citation:
Assignee:
株式会社日立製作所
International Classes:
G06Q40/02; G06Q30/02
Domestic Patent References:
| JP2015072657A | ||||
| JP2011242973A |
Attorney, Agent or Firm:
Isshiki International Patent Service Corporation