Title:
コンタクトセンターシステムにおける行動ペアリングのための技法
Document Type and Number:
Japanese Patent JP6858331
Kind Code:
B2
Abstract:
Techniques for behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for pairing in a contact center including ordering one or more contacts, ordering one or more agents, comparing a first difference in ordering between a first contact and a first agent in a first pair with a second difference in ordering between a second contact and a second agent in a second pair, and selecting the first pair or the second pair for connection based on the comparing, wherein the first contact and the second contact are different or the first agent and the second agent are different.
Inventors:
Geocity
Application Number:
JP2020038621A
Publication Date:
April 14, 2021
Filing Date:
March 06, 2020
Export Citation:
Assignee:
Affinity, Limited
International Classes:
H04M3/523; G06Q30/02
Domestic Patent References:
| JP2015514268A |
Attorney, Agent or Firm:
Hidesaku Yamamoto
Natsuki Morishita
Takatoshi Iida
Daisuke Ishikawa
Kensaku Yamamoto
Natsuki Morishita
Takatoshi Iida
Daisuke Ishikawa
Kensaku Yamamoto