Title:
CALL CENTER SYSTEM
Document Type and Number:
Japanese Patent JP2009224968
Kind Code:
A
Abstract:
To provide a call center system which transfers an incoming call to an appropriate call center and quickly respond to the incoming call.
The call center system collects operator terminal congestion state data that indicate the congestion state of the respective operator terminals of a plurality of call center apparatuses, stores a collection of these data as a data base, and selects a call center apparatus which an incoming call is to be transferred to, from the plurality of call center apparatuses on the basis of the data base.
Inventors:
KISHI ATSUSHI
Application Number:
JP2008065717A
Publication Date:
October 01, 2009
Filing Date:
March 14, 2008
Export Citation:
Assignee:
OKI ELECTRIC IND CO LTD
International Classes:
H04M3/523
Domestic Patent References:
| JPH11112666A | 1999-04-23 | |||
| JP2005340912A | 2005-12-08 | |||
| JP2007266743A | 2007-10-11 |
Attorney, Agent or Firm:
Motohiko Fujimura
Shigeyuki Nagaoka
Shinji Takano
Shigeyuki Nagaoka
Shinji Takano
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